graphic designer United Kingdom
Sky
Full Time
United Kingdom
10.56 - 12.04 GBP Today
Job description
We create communication and learning experiences to support the most important customer and colleague moments across the Customer Service Group (CSG). We focus on everyday learning essentials enabling our people to offer the best service. We support our people in responding to reputational, regulatory and reactive changes and announcements. We innovate and develop new ways to deliver the best communication and learning experiences for our people across CSG.
*Please note that if you are applying Externally and successful, this role will be offered as a 6 Month Fixed Term Contract and if you are applying Internally and successful, this role will be offered as a 6 Month Secondment*
What you'll do:
Create innovative and engaging content for digital learning experiences that have maximum impact on business performance. The Digital Learning Designer will be expected to:
- Own the entire digital learning development lifecycle, including TNA, storyboarding, creative design and digital learning copywriting.
- Translate business requirements into best in class communications and learning experiences. Create infographics, videos, audio, interactive simulation, creative text and/or animation.
- Deliver content in line with Sky’s brand identity, values and tone of voice with an excellent eye for detail and strong typography and layout skills across learning platforms.
- Demonstrate a good knowledge of learning principles and theories with the ability to apply these practically. Apply instructional design theory to create storyboards, scripts and learning content.
- Liaise with the business and stakeholders to develop an ongoing content design strategy, ensure learner engagement and determine the key information needed.
- Demonstrate adaptability to changing priorities and strong problem-solving capabilities. Work with stakeholders to understand their requirements in face of unexpected and urgent business needs.
- Translate business requirements into best in class communications and digital learning experiences.
- Oversee content management project plans with defined quality control at each stage and measurable insights to help drive continuous performance improvement. Monitor the quality of developed content and participate in peer-to-peer reviews.
- Provide regular updates and reports to stakeholders and project managers ensuring delivery of quality learning products on time and in budget.
- Keep informed of developments in digital media, look for new ideas/inspirations and drive innovation through new technologies.
- Working with the teams who support the different learning platforms/channels - hand off/launch signed off digital learning to the business and help facilitate embedding.
What you'll bring:
- Experience of Digital Design with an ability to create infographics, videos, audio, interactive simulation, creative text design or animation.
- Ability to interpret briefs and produce storyboards.
- Good knowledge of creative design and learning content creation tools (such as Adobe Creative Cloud, Articulate Storyline, etc.) and can deliver to a high quality within a busy studio environment.
- Good knowledge of Graphic/Web Design tools (such as Sketch, Photoshop, InDesign, Illustrator, Webflow, Figma etc.).
- Experience working across functions, (i.e. with copywriters to ensure the visual elements complement the words).
- Extensive creative skills, with strong experience of designing for tone of voice/brand presence.
- Proficiency in Microsoft Office Suite.
- A strong and demonstrable understanding of the software within the Adobe Suite
- Experience of learning provision within a digital operation or social media capacity.
- Knowledge of user-centred experience design, brand development and creative process.
- Technically fluent in digital: social, web, mobile, apps.
- Experience with social learning and bringing communities of practice together online.
- English/Writing Qualification (e.g. GCSE/National 5/A-Level/Higher or equivalent in English Language or Creative Writing).
- Experience of working in agile development operating models.
Customer Service Group
In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.
The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences
How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Your office base:
Osterley
Inclusion:
We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.
At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working.
And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
careers.sky.com
Isleworth, United Kingdom
Dana Strong
$10+ billion (USD)
10000+ Employees
Company - Public
Broadcast Media
1989
