Graduate Programme – Trainee Customer Support/Project Engineers Edinburgh, Scotland
Job description
Graduate Programme – Trainee Customer Support/Project Engineers
Starting salary up to £26k per annum plus benefits package, with hybrid working and Edinburgh City Centre HQ.
Fast track your career – join our graduate programme!
Want to work in a role that combines technical skills with client-focused support and project delivery?
You’ll play a crucial part in our tech team, helping to support our internal and client systems, and implementing our industry-leading business software applications.
Why you should apply!
You may have technical skills but feel a career focused solely on Development or DevOps is not for you.
A Customer Support/Project Engineer with IG could be the perfect fit!
In this role, you will excel in interacting with customers and internal teams to deliver digital transformation and first-rate customer support.
This is an excellent opportunity for candidates with a breadth of technical, communication and project management skills looking to combine these talents.
Rewards and salary
- A career that matters to you, with varied, interesting, meaningful work.
- Make a real difference in the world by helping our emergency and professional services clients improve safety and efficiency.
- Competitive salary starting at up to £26k pa, with regular reviews.
- 30 days annual paid leave (rising to 35), excellent company pension and benefits package.
- A structured training programme with mentoring and peer support.
- Continuing professional development, with support for Microsoft qualifications.
- A secure pathway to long-term success – you’ll develop in-demand skills and experience across the Microsoft technology stack.
- The flexibility of hybrid office/home working – with access to our Tech and Business Hubs.
- A modern, city centre HQ with the latest set-up, and excellent road, rail, tram, and bus links.
- Limited free car parking, on-site bike storage and a cycle-to-work scheme.
- Complimentary staff events, tea/coffee, and end-of-Sprint pizza.
What will you learn through our Graduate Programme?
We develop our own-brand business applications and provide them via a mission-critical Cloud- delivered Software as a Service model utilising enterprise, resilient Microsoft Azure Cloud computing architectures. Our solutions include the UK’s leading fire and rescue management system – so you’ll get to know these products and technologies in detail. You'll also gain knowledge across key areas of the IG business, including support, testing, quality assurance and development, helping you build a complete understanding of the software development lifecycle.
Plus, you'll work towards Microsoft professional qualifications, study e-learning programmes, participate in presentations, and be mentored by some of the best tech brains in the business.
You'll join our Quality Assurance and Support Team as a Support and Project Delivery Engineer when your training is complete.
Tech and methods we work with
All our teams work within Agile/Scrum and collaborate closely across departments. We utilise our own workflow and HelpDesk software, Microsoft DevOps, Microsoft 365 and Teams to deliver projects collaboratively with customers.
Our infrastructure and QA teams work with Azure IaaS/PaaS, Windows Server/Desktop, Active Directory,
Microsoft 365, Visual Studio, Azure DevOps, Hyper-V, SQL Server, and Load Balancing/Clustering.
What does a Trainee Systems/Projects Engineer with IG do?
- Initially, spend time within different tech functions, developing a comprehensive range of skills, an understanding of the full development lifecycle and deep knowledge of our industry domains and software products.
- Gain a firm grasp of Agile principles and Scrum methodology, working in three-week sprint cycles, attending daily stand-ups, and participating in end-of-Sprint reviews and planning.
- Increase project delivery skills and experience with the latest Microsoft communications and collaboration platforms.
- Exercise a wide-ranging technical skill set that spans elements of development and operations.
- Apply strong organisation and interpersonal skills to prioritise customer support, and plan and manage customer projects and digital transformation.
Ideal entry requirements
You have either recently completed or are in your final year on-course to achieve an honours degree in computing science, software development or systems & networking (or another computing-related discipline) from a leading university to a minimum of 2:1. You should also have strong ‘Highers’ or ‘A Levels’ (or equivalent), ideally at A/B grades, preferably including maths, with excellent written and spoken English.
You MUST have the right to work and remain in the UK and currently be located within a suitable commuting distance of Edinburgh city centre for face-to-face office contact as required as part of our hybrid working arrangements.
‘Nice to have’
You have studied computing science to ‘Higher’, ‘Advanced Higher’ or ‘A Level’. Relevant industry internship/placement experience, other commercial experience, or volunteering roles.
About Infographics…who are we?
We are a leading software manufacturing company creating specialist Cloud-based business solutions built on the Microsoft technology stack. We work with emergency services and some of the largest law firms in the world. As a Microsoft Gold Certified Partner, we are at the top of our game, giving you access to the latest technologies.
City centre location and hybrid working
Technical Hub, 3 Hill Street South Lane, Edinburgh EH2 3AE, with hybrid home/office working.
Application deadlines and intake dates
Apply ASAP. Spring and Summer 2023 intakes (flexible start dates). Please email us with your CV and an academic transcript, if available.
More info about working with us
Please take a look at our IG careers section: www.infographics.co.uk/careers
Legal Notice:
Infographics is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
GDPR: As part of our recruitment process, Infographics may seek employment and/or character references and background checks prior to a confirmed offer of employment. Our lawful basis for processing this information is by separate condition, in compliance with Article 10, and your written permission will be sought by way of (a) 'consent' in advance of doing so and (b) 'contract', in that you are entering into a contract of employment with us. Certain benefits are subject to providers' T&Cs. View our full Privacy Policy at www.infographics.co.uk
Job Types: Full-time, Permanent, Graduate
Salary: From £26,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Edinburgh, EH2 3AE: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's (required)
Work authorisation:
- United Kingdom (required)
Reference ID: GRAD23/SP
