Graduate / Entry level Customer Services Analyst Blackpool, England
Job description
Who are we ?
We are FBC, Fox's Burton's Companies! ……-And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge).
FBC was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company.
We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We bake our incredible biscuits at eight bakeries across the UK, located at Ilse of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset. We also have offices for our supporting services in St Albans, Liverpool and Moreton. Together, we employ circa 4,000 amazing employees across all our locations.
We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming the number two biscuit manufacturer worldwide.
We are proud to be part of the Ferrero enlarged family: such a fantastic and successful business. The Ferrero Group operates in more than 50 countries, with products sold in over 170 countries, represented by almost 38.000 employees worldwide, and a consolidated turnover of €12.7 billion (2020-21).
Along with our fantastic brand portfolio, we also have long-term agreements to manufacture several sweet & savoury snacks across Mars, Cathedral City, Marmite, Jacobs, and LU branded products. In addition, we are proud to be a strategic partner for many retailer-branded products.
Our employees make our business special. With strong family values, we believe FBC is a more prosperous and fun place to work with when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial and supporting each whilst meeting our business goals.
And don't forget… work hard but play harder!
What does your typical day look like?
You will be responsible for providing support services to short term demand forecasting, customer service, warehousing and distribution functions which are supported centrally within the customer service team .
Other key actions will be but not limited to:
- order management of customer orders from order receipt to order invoicing
- preparing and submitting international export and import documentation and compliance documentation
- supporting our customers using portals such as P2D
- Achieving KPI's for order processing , order release and order accuracy
- Dealing with customer queries until resolution , involving business wide stakeholder management.
What are the key ingredients needed for the role?
You will need to be someone who likes analysing data and presenting back ...
You will need to be confident with working in a fast paced environment and possess strong communication skills/
its a great opportunity for a graduate to start a career within a global business.
Hours of work are 0845-1730 which the occasional early start and early finish .
This role is based on site in Blackpool 4 days a week with a day at home
If you are ready to begin a career with real bite, we would love to hear from you so apply now by clicking the link below.
