Graduate Customer Services Advisor Oldham, England
Job description
Ultimate Products are a multi-million-pound international business, and we are looking for talented graduates to join our development programme this summer in our Customer Services Department. You will serve as the initial point of contact for customers seeking assistance with their purchases.
What makes our graduate programme unique?
We combine on-the-job training with regular reviews, mentoring and development plans, which gives our grads the best possible first step onto the career ladder. In our 2023 New Starter Survey, 100% of respondents believed they had the knowledge & skills they need to succeed at UP. With a dedicated Training Officer and uncapped opportunities for progression, UP are committed to supporting our graduates to reach their highest potential!
It is fast paced here, but with the ongoing support from your team and mentors, you will have the opportunity to make a difference and have a serious impact on the business and your career.
Mix with other like-minded graduates at our state-of-the-art office and work in our industry leading teams to see your career take off! Work hard and play hard, with perks including weekly football training, fitness and yoga classes, complimentary lunches and 3pm finishes on Fridays!
Key Responsibilities in Customer Services
You will play a crucial role in supporting the customer service team by promptly addressing inquires (via live chat, email and letter) and facilitating effective solutions.
- To accurately log all customer interactions on the customer service databases, providing in depth information to ensure trends and patterns are identifiable.
- Investigate and resolve customer complaints.
- Collecting and analysing customer feedback through our online review platforms and reporting system.
- To manage the spare parts and replacement areas ensuring suitable stock levels are maintained and replacements are sent to the customer in a timely manner. This may include discussions with internal departments such as buying and stock control.
- To identify process improvements and drive forward with the implementation of new ideas
The UP story
From a spark in Oldham to a global success. We're the cogs in the retail machine, designing, manufacturing, and distributing innovative branded products at the best prices to a mass market. Our brand portfolio includes Salter, Beldray and Progress. Each has a reputation for high quality and on trend design, and they're faithful household names - some that even your grandparents love.
Ultimate Products has been bringing branded kitchen and laundry products to the market since 1997. Now a public limited company, our annual turnover exceeds £150 million. We've established strong working relationships with Internationally recognised retailers, including Tesco, Asda and Primark, filling the shelves of the world's favourite stores across 38 countries. Despite our continued growth, strong corporate values remain at UP's core; we are committed to supporting local charities and initiatives to give back to the community that helped build us.
Our people are a key driver to our success and we are proud of creating an environment that enables our colleagues to thrive both professionally and personally, which is why we recently invested £1.6M in a brand new office at our Oldham headquarters. With thriving employee wellbeing and environmental committees, we are dedicated to empowering our people to have a voice and share their views.
We recognise how important it is to recharge, which is why we've also introduced complimentary yoga and boxing sessions this year, and most recently, a 3pm finish every Friday so that our employees can make the most of their weekends! In a recent survey, 84% of our employees said that they would recommend Ultimate Products as a great place to work, a figure that we're hoping to improve even further in 2023!
What we look for
Candidates must be ambitious, driven and enthusiastic, with an interest in pursuing a career in a leading international business. Application requirements:
- A degree essential at 2:1 or above. All specialisms considered.
- Minimum 6-12 months experience either full time or part time.
- Demonstrate a technical mind with the ability to identify problems.
- Strong writing skills with the competence to quickly compose emails.
- Excellent organisational skills with the ability to prioritise work.
- Assertive and confident with a proactive approach to work.
- The most important bit is your talent, determination and drive, bring that with you and we can provide you with the tools to succeed.
- Local to Greater Manchester.
What is in it for you?
We care about your progression:
- Structured training and personal development plan during your career with us.
- Ongoing salary reviews as you take on more responsibility and progress your career.
- Employee Save As You Earn share save scheme.
- Optional salary sacrifice pension contribution of an additional 10% on top of your standard pension contribution.
We invest in our people:
- New £1.6M state of the art office in Oldham.
- 25 days holiday plus bank holidays after your first 12 months.
- Access to wellbeing support, including 24-hour access to Employee Assistance Helpline.
- Wellness sessions including yoga and boxing.
- Babylon GP - 24/7 access to a doctor through video or phone consultation.
- Charity, Environmental and ESG committees, created to encourage positive change within the company and our wider community.
- Every UP employee is authorised to complete a day of paid charity work volunteering.
- In the North West's Top 100 companies to work for.
- High levels of employee satisfaction- Glassdoor rating of 4\* and above.
- 3pm finishes on a Friday.
We celebrate in style:
- Annual Summer and Christmas parties paid for by the company.
- Flowers or a gift for landmark birthdays, weddings, and births.
- £250 towards a wedding cake.
- Complimentary team lunches.
Job Type: Permanent
Salary: £23,000.00-£27,000.00 per year
