Graduate - Client Services Analyst London, England
Job description
The Role: Graduate Client Services Analyst
The Location: London, UK
The Team:
The Trading Analytics delivers cutting-edge quantitative tools which help brokers and asset managers synchronize trade execution quality management and meet regulatory compliance reporting needs. Our sophisticated evaluation analytics for algorithms and smart order routers also provide execution quality reporting and trading intelligence to sell-side firms. Increasingly complex trade processes continue to expand the need for performance data and actionable insights to support best execution.
The Impact:
The Trading Analytics team strive to deliver a best-in-class experience in product support, relationship management and customer communications.
The client service team build and maintain strong relationships with customers in top-tier financial institutions on both the buy-side and sell-side, ensuring their requests are prioritized and resolved. They play a critical role partnering with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.
What’s in it for you:
We hire into a wide variety of exciting roles across our business and as you begin your career with us, we’re here to support your transition into the professional world. In addition to working with our industry experts in your full-time role, you’ll have the space to invest in your personal and professional development through learning resources that will build vital skills and industry knowledge.
Through a wide variety of experiences and opportunities, like all of our colleagues, you’ll become an integral part of our community and culture – all enhancing the exciting work you with the team you’re hired into! You’ll be part of a global community, building an invaluable network of knowledge and support from your mentors, peer group and wider teams.
Responsibilities:
- Manage a portfolio of clients to meet end users' needs while routinely offering service reviews and gathering product feedback
- Host client meetings to aid with training, product demos and troubleshooting
- Develop and keep knowledge of market structure, microstructure, and TCA to bring an informed perspective to customer engagements
- Understand the needs of different customers to collaborate with internal teams and ensure we deliver effective solutions to complex problems
- Partner with Product Management to share client feedback and understand strategic road maps
- Offer insights to Sales and Product Management to find new business opportunities and support the overall sales process
- University graduate or equivalent
- Financial market awareness in financial technology, multi-asset derivatives pre and post trade processing and services
- Advanced working knowledge of Microsoft Office 365 (Word, Excel, Outlook, Powerpoint)
- Knowledge of SQL and/or Python beneficial
- European languages are a plus
- Comfortable meeting clients both virtually and in person
- Ability to balance competing priorities of multiple clients
- Excellent written and verbal communication skills, with the ability to adapt to all levels of management and clientele
We’re now hiring for 2023 full-time roles. We are looking for final year students who are working towards a bachelor’s or master’s degree (or equivalent), and due to complete their studies and be available for a full-time role commencing in 2023.
Flexible Working
We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.
Return to Work
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
Job ID: 287830
Posted On: 2023-05-24
Location: London, United Kingdom
