GP Call Handler Birmingham, England
Job description
NHS and/or General Practice experience is required. Please do not apply without this relevant experience.
Job summary:
As part of the team, you will be working in the call centre, directly involved with live calls, taking vital information to help arrange the most appropriate care and support.
Key skills and requirements:
- Offer great patient experience when calling the Practice
- Good communication skills
- Computer literacy and keyboard skills (systems training will be given but EMIS experience is preferred)
- A passion to help people
- Attention to detail
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
Job Types: Part-time, Permanent
Salary: £9.50 per hour
Benefits:
- On-site parking
Schedule:
- Monday to Friday
COVID-19 considerations:
All patients are encouraged to wear a mask, outside collection available, common surfaces are sanitised regularly.
Work Location: One location
