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ampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions.

We offer niche specialty lines SME bank targeting under-served segments, our dedicated Specialist Business Finance (Asset Finance and Wholesale), Development Finance, Bridging Finance and Specialist Mortgages teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper.

We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy.

Our vision is to be the go-to bank in our chosen markets; to deliver positive customer outcomes, rewarding careers and great shareholder value through a high-performing culture grounded in excellence and integrity.

Our Values and Behaviour

All members of the HTB team are expected to demonstrate values and behaviour that underpin everything that we believe in

Customers matter

• We listen to our customers
• We value customer relationships over transactions
• We strive to deliver what customers want, when they want it, how they want it
• We prioritise customer outcomes over corporate expediency

We deliver

• We approach everything we do with discipline and set high standards
• We do more with less and embrace change
• We are fanatical about financial rigour and risk discipline
• We execute consistently with speed and accuracy
• We constantly strive to improve

Integrity without compromise

• We always aim to do the right thing - we don’t duck hard choices
• When we make a mistake we own up and fix it
• We are open and honest in all our communication
• We treat innovation and fresh thinking as an opportunity not a threat

People Power

• We are a meritocracy
• We empower people and make them accountable
• We encourage our people to learn and grow
• We challenge each other honestly & constructively
• We work as a team
• We know diversity makes us stronger
• We celebrate success

Position:

Under the direction of the CIO, this role manages HTB’s IT Governance, Risk and Controls functions, including coordination and management of IT Audit and Controls in accordance with HTB’s I IT Controls, regulatory and departmental policy and procedures. This role will work with internal audit, external audit firms, and regulatory agencies to provide supportive documentation as applicable and coordinate corrective actions.

This role will coordinate the Governance of HTB’s IT Service, which will include being the focal point for IT Reporting against contractual measures as well as internal performance monitoring of IT Service Delivery. This will also include management and coordination of all internal and external IT Service Reviews.

Requirements:

Qualifications, Competencies and Experience

Experience in finance and banking, ideally retail banking.

Experience in all ITIL Framework functions and supplier management, scheduling and coordination including the analysis and interleaving of requirements with suppliers. Particularly in a high pressure or demanding environments where issues are customer facing or business affecting.

Demonstrable ability in analyzing incidents and planning, arranging or creating solutions.

Experience in handling outsourced suppliers and teams, remote management and collaboration. Knowledge of JIRA or similar issue tracking software beneficial.

Personal Attributes

• Excellent interpersonal skills and the ability to speak a business-friendly language, draw out requirements or underlying issues and rephrase for technical teams and vice versa.
• Strong negotiation skills and the ability to express and defend their position; the capability to create beneficial and value driven outcomes for all parties in a negotiation.
• An ability to manage aggressive timelines and workflows, recasting them as the business directs and assisting that business in planning and understanding the impacts of their requirements.
• Structured and logical thinker with strong planning, organisational and interpersonal skills
• Highly numerate and analytical. Rigorous and thorough.
• A doer and a self-starter. Resilient, determined, focussed. A team player.
• High energy, inquisitive, pragmatic, commercial and open minded.
• Persuasive, engaging, social skilled, self-aware.
• An effective advocate with sound presentational skills

Other information:

This role will also be accountable for the Facilities Services, as well as any related third-party contracts.

Governance

• Reporting: Analysis of data to provide meaningful management information
• Service – SLAs & KPIs measuring quality of Service
• Performance monitoring – continually define and improve measures/KPIs designed to monitor the performance of IT and Facilities teams, functions and capabilities
• IT and Facilities Service Reviews - coordinate and manage It Reviews with both the internal key stakeholders, as well as third party suppliers with the aim of improving overall Service Delivery
• Continuous Improvement – analyse information from across all areas of IT and Facilities to identify and drive initiatives to increase efficiency or lower cost

Risk

• Focal point within IT and Facilities managing and coordinating the departments exposure to Risk
• Ownership of IT and Facilities Risk Management
• Implements IT and Facilities risk assessment framework, in line with HTB’s overarching Risk policy

Control

• Defines and documents business process responsibilities and ownership of the controls in GRC. Schedules regular assessments and testing of effectiveness and efficiency of controls and creates GRC reports.
• Coordinates, documents and reports control failures and gaps to stakeholders. Provides remediation guidance and prepares management reports to track remediation activities.
• Implements processes, continuously monitor IT and Facilities controls, exceptions, risks, testing and automates where possible. Develops reporting metrics, dashboards, and evidence artifacts.
• Responsible for assuring the integrity of the HTB IT Operating Model to ensure all ITIL functions are integrated across IT Service Delivery and the management of HTB’s portfolio of ITIL processes
• Responsible for monitoring and tracking RCSAs

Facilities:

• Responsible for the delivery of Facilities related activities, third party contracts and staff.
• Ensuring provisioning within HTB buildings of both hard and soft services, where appropriate

Reporting:

• Central point of focus within IT and Facilities for the production of all Management Information Reports, such as the IT Performance and Risk Report, etc…
• Producing all JIRA Ticket Trending and Reporting for IT, to ensure consistency of queries applied.

Continually improving IT JIRA Ticket Trending and Reporting