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Job description

JOB DESCRIPTION

Position Title: Golf Services Manager

Responsible To: Director of Golf

Direct Reports: Golf Services Supervisor
Tournament Coordinator
Golf Reservations

Working Relationships: Golf Sales & Events Coordinator

Golf Shop Supervisor
Membership Executive
Head Teaching Professional
Security
F&B
Finance
HR

Principle Purpose of Position: To supervise the Golf Operations Department, ensuring members & guests receive an exceptional level of service delivered to the standards set by London Golf
Club. Supervises the daily operation of corporate golf days and member competitions.

To assist with creating a positive working culture amongst Golf Operations where staff feel engaged & motivated to deliver an exceptional level of service.

Location: Golf Services & The Clubhouse

Key Responsibilities: Golf Operations Supervision

Oversees Golf Operations including:

- Golf Services
- Golf Event Operations
- Tee Sheet Management
- Rules & Etiquette
- Golf Cart Fleet Management
- Powakaddy Management
- Rental Club Management
- Golf Operations Amenities

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Supervises the daily Golf Operations including:

- Bag Drop
- Driving Range
- Staging / Archway
- Starters
- Player Assistants

Trains, develops & motivates the team to achieve club objectives
& personal KPI’s. Evaluate performance, reward, recognize, discipline, address complaints and resolve solutions.

Communicates internal policies & procedures for Golf Services.

Provides a full SOP training manual to all Golf Services staff.

Responsible for all golf reservation procedures through the Golf
Reservations team.

Responsible for the full compliance of Tee Sheet Management.

Responsible for providing immaculate buggies & Powakaddies to members & guests.

Manages the Golf Services rota, ensuring effective staffing levels to provide exceptional service.

Maintains accurate daily & monthly records of rental clubs,
Powakaddies & buggies, working with suppliers to report any defects or damages.

Train & Supervise the Golf Services team to provide exceptional service to members & guests.

Manages the Golf Service bag storage operation with accurate records of member names.

Prepares the cleanliness of buggies in compliance with the
London Golf Club SOP manual.

Maintains an accurate record of radios and earpieces.

Ensures effective induction & training is given to every Golf
Service staff member using the SOP training manual.

Controls the non-stock inventory and reports monthly count to the Director of Golf & Finance Director.

Safeguards all rental items and files daily checklists. Maintains accurate records of daily checklists, starter sheets & POP sheets.

Works in conjunction with the Golf Sales & Events Coordinator &
Tournament Coordinator to deliver the Golf Day experience.

2

Ensures full compliance with Golf Genius when coordinating
Corporate Golf Days and member competitions.

To ensure the regulations of the Health & Safety at Work Act are fully met, including COSHH and comply with standard employee health & safety at work responsibilities.

To participate in any relevant training for the duties of this role and to achieve the key objectives of London Golf Club.

To comply with London Golf Club Equal Opportunities policy.

Maintains flexibility to adopt new and different responsibilities as issued by the Director of Golf.

Financial To ensure all financial regulations and procedures are adhered to
Responsibilities: in relation to cash handling at London Golf Club.

Personal Profile
Qualifications & A full commitment to member, guest & visitor experience.
Experience

A friendly, kind, and positive personality.
Excellent communication skills.
Excellent organizational skills.
Ability to be flexible and adaptable.
Monitoring and implementing new procedures to enhance member, guest & visitor experience.
Ability to supervise staff.

*This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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Job Types: Full-time, Permanent

Salary: £27,500.00-£29,500.00 per year

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Sevenoaks: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 1 year (preferred)

Work Location: In person

Reference ID: JSS