Global Team Lead - IT Support

In the United Kingdom- London

Simon-Kucher is a global consultancy with more than 2,000 employees in 30 countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. We achieve this by optimizing every lever of their commercial strategy – product, price, innovation, marketing, and sales – based on deep insights into what customers want and value. With 37 years of experience in monetization topics of all kinds, we are regarded as the world’s leading pricing and growth specialist.

This is an exciting opportunity to lead a global IT support team, consisting of three sub-teams; Incident, Escalation, and Lifecycle/Procurement, working cross border, to ensure alignment and success of business operations.

How you will create impact:

Leading a global IT end-user support team, ensuring quality of service remains consistent and leading on resource management within the team
Work closely with the CTO and IT management team to align on strategic business initiatives, change management and process improvement
Overseeing multiple workstreams, with effective delegation and clear project management throughout the teams
Supporting your team effectively across multiple time zones, ensuring connection and a shared culture are created
Conduct regular team meetings, facilitating a collaborative approach, providing feedback and continuous learning and development
Preparing reports, budgets and staffing proposals in line with the Global IT strategy
Responsible for vendor management, ensuring and maintaining high standards are met
Adhere to and implement company compliance policies, working with the IT compliance team
Working with other IT groups and suppliers where necessary

Your profile:

Prior work experience as a global manager in a professional, multi-layered support organisation, with broad and substantial general IT support experience in a corporate environment
Knowledge of organising processes with ITIL principles and Business Process Modelling Language (BPMN), certifications (ITIL or comparable) are a plus
Exceptional project management skills and motivation to build high performing teams
Outstanding communication skills, able to take complex ideas and make them simple and compelling
A strong desire to work in a fast paced commercially agile environment

What we offer:

Work within a corporate culture defined by our entrepreneurial spirit, openness, and integrity
Broaden your perspective with our extensive training curriculum and learning opportunities
Push your development with support from our holistic feedback and development processes
Hybrid work, mixing your work location between our London office and the option to remote work for an element of your time
Enjoy our range of benefits and our focus on your wellbeing

Does this sound like you? Let's connect. Simply press the 'Apply now' button. Your application should include a cover letter defining your fit with the role and your CV.

Post Jobs Online Apply Job