Global Service Manager London, England
Job description
Global Service Manager – French Speaking
London
As a Barclays Global Service Manager you will be joining Functions team within Corporate Bank – Global Corporate Banking area. You will be instrumental in implementing the Day-to-day Servicing activities include: payment queries, account closing, statement requests, change of name/address requests, payment recalls and Cash Management queries/requests.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances
Please discuss the detail of the working pattern options for the role with the hiring manager.
• Responding to services requests received from clients, as well as those from other business areas and third parties in both English and French over telephone, etc
- Providing the delivery of world-class service through excellent client servicing and transactional processing
- Acting as a point of contact for technical and procedural queries in multiple languages
- Seeking client feedback to monitor service levels and drive appropriate improvements to achieve number one client satisfaction when measured against other Banks
- Overcoming customer objections and handling complaints effectively by ensuring records are maintained to provide a complete record of progress
- Working closely with the rest of the team providing mutual support by covering, training, coaching and sharing knowledge of best practice
- Adhering to current procedures and guidelines
- Taking responsibility for keeping self-up-to-date with relevant compliance and rigour issues affecting the role
What we’re looking for:
• Fluent written, reading, speaking and listening in English and French
- Experience with World Class Customer Service
- Ability to communicate at all levels both within the Bank and Larger Business/ Corporate organizations
- Excellent organizational skills
Skills that will help you in the role:
• Ability to read, write and speak other European languages fluently
- Good knowledge of Europe and UK Banking and systems used within Barclays
- Comprehensive knowledge of SEPA and payment methods
- Comprehensive knowledge of International and UK electronic payment methods and payment cycles
Where will you be working?
In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.
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