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Global Mobility Operations Partner – Human Resources

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Human Resources lead the implementation of the Group’s people strategy in line with business objectives. It facilitates talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role, you will:

• Manage and lead the Global Mobility Operations and Reporting teams and provide support and guidance to the team.
• Through partnering with HR Stakeholders, gain an understanding of customer needs and the business environment.
• Assist with oversight, governance and prioritisation of Global Mobility related projects and change requests globally, ensuring all proposed changes are fully understood and that the change aligns to group strategy and fully compliant with local country regulations.
• Take responsibility for ensuring Global Mobility reach monthly KPI targets, working with other teams in HR when required to resolve any issues. Ownership of all online content designed to help employees with Global Mobility questions.
• Drive a high quality of service, operational efficiency, and cross border compliance awareness throughout Global Mobility through strong individual leadership.
• Oversight for GM Service Management (tracking and monitoring GM KPIs to ensure targets are met).
• Ownership of Global Mobility policies and operational delivery of policies.
• Global Mobility vendor management, including contract renewals and regular governance and risk requirements.

To be successful in this role you should meet the following requirements:

• Extensive experience of working in Global Mobility, particularly an operational management role is essential
• Experience of managing a team is essential
• Experience of owning escalation resolution is essential
• Strong customer experience focus
• Ability to demonstrate strong influencing, facilitation & stakeholder management skills across all levels of management.
• Excellent project management and organisational skills.
• Ability to work under pressure in a matrix environment with conflicting demands
• Sound judgmental skills to identify and resolve challenges and issues
• Ability to summarize complex information and present it to those with no prior knowledge
• Possess good problem solving and decision-making skills
• Attention to detail

The base location for this role is London with hybrid working arrangements in place

You’ll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.