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Global Head of Workplace IT London, England

Spotify

Full Time London, England 10.56 - 12.04 GBP Today

Job description

Workplace Services

Network Engineering & IT

The GWS team makes Spotify a great place to work by providing spaces and services that bring our culture and values to life and keep band members safe. We cover all aspects and the full life cycle of our buildings and consist of GWS Performance & PMO, Real Estate, Workplace Build Projects, Workplace Experience & Support (Facility Management, Workplace IT, and Travel), and Business Protection.

Location

London

Job type

Permanent

We are looking for a Global Head of Workplace IT to join our global Workplace Experience & Support team as part of our Global Workplace Services (GWS) team. You will report into our Head of Workplace Experience & Support.

In this role, you will lead our Global Workplace IT team. You will be responsible to build a great workplace experience with regards to Workplace IT by providing IT support, Audio & Video, and Network according to the agreed scope, quality and cost. You will also secure Workplace IT’s input and contribution to our Real Estate, Design, and Build Process, making sure our new sites, rebuilds, and extensions have the correct prerequisites for a successful operation. In addition, you will lead the development of our internal guidelines and standards. You will work closely with band members in Real Estate, Workplace Build Projects, Facility Management, GWS Performance & PMO, Business Protection, Productivity Engineering, and FP&A. In addition, you will have many stakeholders, both internally and externally, including service providers and vendors.

What you’ll do

Participate in the development of our overall Workplace Experience and Support Strategy and contribute to its execution
Maintain and develop our Workplace IT Strategy and secure its execution
Secure that we deliver IT services and support as per defined standards in all our locations globally
Work actively to continuously improve the workplace experience and support
Maintain and improve ways of working and processes for the function, making sure we continuously improve our performance
Secure that we have accurate maintenance and replacement plans for our business-critical assets
Build a strong Workplace IT team and secure succession
Participate in the initial phases in our projects making sure our new sites, rebuilds and extensions have the correct prerequisites for a successful operation
Lead the development of our internal guidelines and standards for Workplace IT
Work closely with our sourcing teams to make sure we have the most suitable external suppliers in place
Maintain close collaboration with stakeholders
Drive innovations within IT to constantly develop the workplace
Maintain knowledge of complex industry trends, current IT issues, and IT technology

Who you are

You have 7+ years of experience in Workplace IT, including IT support, audio & video, and network medium or large-sized international company in the private sector in a manager position
Understanding of budget preparation, financial analysis, procurement, and project management
Ability to establish strong working relationships with both internal and external stakeholders
Strong leadership skills
Experience working in a fast-paced, global environment
Senior-level experience from managing teams and implementing IT strategies, guidelines, and routines for a fast-paced high-tech company
Ability to establish strong working relationships with both internal and external stakeholders
Proficient in spoken and written English together with strong communication skills
Accustomed to working in a fast-paced international environment where change is the only constant

Where you’ll be

London

Our global benefits

Extensive learning opportunities, through our dedicated team, GreenHouse.

Flexible share incentives letting you choose how you share in our success.

Global parental leave, six months off - fully paid - for all new parents.

All The Feels, our employee assistance program and self-care hub.

Flexible public holidays, swap days off according to your values and beliefs.

Learn about life at Spotify

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

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