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Job description

US (Hybrid role - Horsham, PA or Sandwich, UK locations)

Are you ready for the Most Impactful Work of Your Life?
Signant Health is a global evidence-generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof.
Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry.
Where do you fit in?
The Global Customer Operations Manager Leads the Global Customer Operations Team to ensure electronic devices and ancillary items are managed effectively throughout the project lifecycle management process. Works closely with Global Project Management and Clients to ensure project delivery success.

As part of our team, your main responsibilities will be:

• Provide global leadership & guidance on all aspects of Global Customer Operations Function relating to the project lifecycle management process to all project stakeholders.
• Taking accountability for all escalations and investigations from internal and external stakeholders, as required.
• Accountable for managing the delivery of Deployment Plan requirements for the Supply Chain Team.
• Act as the subject matter expert within the Supply Chain Team for Global Project Management and external Clients, and providing the relevant training.
• Promote continuous improvement within the Global Customer Operations Function.
• Management of third party suppliers and vendors, as required.
• Ensure training and knowledge within the Global Customer Operations Team is up to date and relevant.
• The individual is responsible for managing client expectations on global electronic devices and ancillary items for all studies.
• Influencing the business performance and revenue of the project and clients by ensuring good practices are followed.
• Have direct influence on good practice and ensure customer expectations are met, if not exceeded.
• Direct Client contact, and will be expected to be a source of information and expertise to provide best practice guidance.
• Responsible for leading the Global Customer Operations Team

You’ll need to bring:

• Must be able to deal effectively with all levels of a global organization.
• Must be a team oriented person with a “can do” attitude.
• Experience of fast paced customer services environment.
• Accurate data entry and computer skills (Excel/Outlook a must)
• Excellent written and verbal communication skills.
• Excellent organization skills with the ability to prioritize.
• Ability to operate across global time zones & cultures.
• Ability to prioritise and manage competing customer demands.
• Adherence to site Health & Safety

We will be thrilled if you also have:

• Experience of clinical trials and the pharmaceutical industry.
• Experience of a warehouse environment.
• Experience in import and export of pharmaceuticals or electronic devices.
• Experience of operating in global marketplace.
• Bachelors’ degree or equivalent, or relevant experience.

And finally, here are the ways of working that will help you succeed at Signant:

• You enjoy problem-solving and have a constructive can-do attitude.
• You're motivated by working in a fast-growing global company.
• You’re self-driven, active, and want to learn new things continuously.

We know that everyone has different wants and needs, which is why along with a highly competitive base salary, we support our people and their loved ones with a variety of perks and benefits.
As part of our team, some of the benefits you can expect to receive are:

• Our Long-Term Incentive Plan, which is unique to the industry
• The flexibility to work remotely
• Comprehensive health, dental, and vision insurance
• A competitive retirement savings plan
• Generous paid time off

Does this sound like something you’d like to explore? Then we’d love to hear from you!
Please apply below. We review and respond to every application, keep an eye on your inbox for our reply.

Please note that Signant does not accept unsolicited resumes from Third Party vendors.
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At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.