Global Client Executive London, England
Job description
General information
City: London, UK
Country: United Kingdom of Great Britain and Northern Ireland
Creation Date: 18-Aug-2023
Employment Type: Permanent
Employment Type: Full time
Ref #: 1234570436
Description & Requirements
Role Title: Client Executive
Department: Business Development
Team: Client Management
Location: London (and business travel as required)
Type: Permanent
About the Role:
Establish new and develop existing deep and long-lasting strategic relationships with key LSM clients while serving as their primary contact within the organisation.- Expand relationships into new products and additional coverages with both existing and potential LSM clients to grow the business in alignment with established targets.
- Provide innovative solutions and solve complex problems for technically demanding clients.
- Partner with internal teams across LSM and the wider GRS organisation to bring the full suite of products and services to key client relationships.
About the Department & Team:
The Client Management team sits within the Business Development function. The role supports LSM London and Global Product lines.
Key Responsibilities:
Foster relationships externally with Clients and the key people within their organisations.- Develop relationships internally with LSM Underwriters, Claims teams and Risk Engineers to provide clients with coverage solutions and services needed to achieve their business goals and to grow LSM and wider GRS relationship with those clients.
- Act as advocate and voice for designated clients within LSM and wider GRS to guide clients seamlessly across the organisation.
- Plan and execute relationship growth strategies to effectively generate new business with existing and potential clients while meeting profitability targets.
- Design, implement and manage complex account servicing plans that are consistent with client’s overall strategy.
- Clearly understand both the underwriting appetite and business strategy of all facets of LSM and wider GRS: articulate and support it in the marketplace.
- Contribute to the Client Management strategy and development roadmap.
- Proactively identify and satisfy client needs through regular ongoing high touch communication and delivery of market insights and thought leadership
- Foster strong relationships with Brokers in partnership with the Broker Management team and Underwriting organisation.
- Partner with business leaders and the Underwriting organisation to keep communication channels open and ensure internal alignment while keeping the organisation informed of areas of concern and/or opportunity (e.g., new areas for product development/innovation)
- Help to support professional body memberships to ensure maximum return on investment and positive external brand.
- Represent LSM at industry events.
- Ensure client engagement is captured on Salesforce and relevant management reporting tools.
- Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.
Skills and Experience:
Bachelor degree or equivalent, plus a proven track record of dealing successfully with Risk Managers and their advisors.- Knowledge across a broad range of P&C and Specialty products.
- Experience in analysing and evaluating operational risk including emerging risk, a working knowledge of conventional risk transfer product solutions, captives, risk retention groups and alternative risk transfer mechanics.
- Deep understanding of risk selection, policy language, pricing models, contract structure and reinsurance.
- Strong proven relationships within the senior leadership at brokerages and/or insurance buyers.
- Ability to engage at a technical level with Senior Leadership at FTSE 250 entities and understand and converse openly on financial statements and operating model of the business.
- Experience working with global markets and awareness of requirements in international markets (e.g., Local Admitted Policies).
- Exceptional interpersonal skills with focus on collaboration.
- Able to understand complex problems and the skill to simplify, break down and deliver solutions.
- Excellent judgement in recommending potential courses of action.
- Highly effective oral and written communication skills.
- Some business travel required.
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part Global Risk Solutions (GRS) and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why “Put People First” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
Offering a vibrant and inclusive environment and committing to their career development.- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
For more information, please follow the links below:
https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us
https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion
