Generalist Adviser/Trainee Swansea, Wales

Citizens Advice Swansea Neath Port Talbot

Full Time Swansea, Wales 23014 - 25409 GBP ANNUAL Today

Job description

How to apply

Note: We do not accept CV's for the this job. For an application form go to: https://citizensadvicesnpt.org.uk/join-the-team/paid-roles/ and select the relevent job pack (Generalist or Trainee). Essential reading is the 'Basic Job information' and the 'Application Form Guidance'. We will not be able to shortlist you, if you do not submit an application form in the correct format.

Closing date: 23.59hrs Sunday, 24 September 2023

The role
We are looking for someone with excellent communication, interpersonal and organisational skills. Preferably you will have experience advising people, but we will consider trainees if not.

You will be confident, motivated, adaptable, responsive to change and able to work to tight deadlines - with a strong commitment to working independently and as part of a dynamic and multi-skilled team within a busy local office.

After inital induction and training, you will be:

Working as part of a team of Advisers, contributing to the development of the service, ensuring that the LCA provides the best possible service to presenting clients.
Advising and supporting clients seeking advice on benefit or debt problems. In particular, gathering information and assisting the client to ensure that the best possible outcome is achieved.
Keeping up to date with relevant developments in the information area to ensure that the client receives the most up to date support and advice.

Reports to: Core Services Manager

Responsible for: The delivery of high quality advice; particularly Debt and Benefits Advice.

Accountable for: The Local Citizens Advice Swansea Neath Port Talbot (LCA) meeting funder and Citizens Advice Swansea Neath Port Talbot Membership Scheme requirements.

Location: Neath, Port Talbot or Swansea. The post holder may be asked to work at any of our locations on a temporary or permanent basis for training or service delivery purposes.

Terms and conditions: Please see the relevant job pack

A commitment to your development: We have a coordinated staff training and development strategy. This means that training will be provided both for your current job and for your development.

Equality and diversity at Citizens Advice Swansea Neath Port Talbot: we are committed to stand up and speak up for those who face inequality and disadvantage. We want this to be reflected in the diversity of the people who work for us.

To help us achieve this, we aim to make our recruitment process as fair as it can be. We also offer support to disabled candidates to make sure no one loses out on a role because of their condition.

We judge the application, not the person. The select panel won’t see your personal details. This makes sure each person’s response is judged on its merits and not on their background.

Job Type: Full-time

Salary: £23,014.00-£25,409.00 per year

Benefits: