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Job description

Closing Date - 05th March 2023

Job summary

West Wakefield is a PCN with a patient population of circa 68,000 across 5 practices.

Chapelthorpe Medical Centre

Middlestown Medical Centre

Orchard Croft Medical Centre

Ossett Surgery

The Lupset Health Centre

We are a dynamic, forward thinking PCN team who are passionate about developing and delivering excellent quality local services to meet the needs of our patients and reducing health inequalities.

We are looking to expand our team by recruiting a team of GP Assistants to work alongside our practices and PCN staff. Our PCN staff team currently include clinical pharmacists, pharmacy technicians, physician associates, social prescribers, health and wellbeing coaches, care co-ordinators, nurse associates, occupational therapists, mental health nurses, and paramedics.

Initially we are looking to create two different teams one with a primarily administrative function with the opportunity to develop clinical skills and knowledge, and one team that is primarily clinical supporting housebound and care homes patients as well as the practices. As these are new roles the duties and responsibilities will evolve and therefore the successful candidate will need to be able to adapt to the needs of the PCN.

Please specify which role you are applying for.

Main duties of the job

The Administrative team will be responsible for:

Summarising medical records

Sorting all clinical post and prioritising for the GP in terms of actions / signposting

Coding clinical information from correspondence

Arranging appointments, referrals, tests and follow up appointments of patients

Medication changes from letters

Data quality - improving diagnosis rates and increasing prevalence

Support reception staff, providing cover

There will be opportunities to develop clinical skills and knowledge.

The Clinical team will be responsible for:

Preparing patients before seeing the GP, taking a brief history and basic readings

Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc

Accurately read coding data on SystmOne into the patient record

Dipping urine, taking blood pressure, ECGs & phlebotomy

Helping the GP liaise with outside agencies e.g. arrange admission

Support with immunisations/wound care

Supporting clinicians for weekly ward rounds in care homes

Completing basic observations and LTC pre-assessments for care home and housebound patients

Personalised Care Plans within the clinical systems with correct coding

Communicate with the patients family/carers on behalf of the GP

Support with the delivery of immunisations

Ultimately these teams may merge.

About us

West Wakefield is a Primary Care Network of 5 practices; we are a network of forward-thinking General Practices covering circa 68,000 patients in the West Wakefield area.

Conexus Healthcare Limited is the Confederation for general practice in Wakefield, we have four areas of work.

1.Delivery of high-quality public-facing Health and Wellbeing services across the Wakefield District:We develop, manage and deliver health and care services that support the population of the whole Wakefield district

2.Delivery of Training, Development and Consultancy support across the United Kingdom:We design and deliver a range of training courses, development activity and provide advice and guidance.

3.Supporting Our Practices and Primary Care Networks (PCNs):We support general practices and PCNs across the Wakefield district to be more resilient, sustainable and deliver better patient care.

4.Providing a voice and influence for General Practice in the Health and Care System:We provide a forum to develop a unified voice for General Practice and support general practices to cooperate and work collaboratively.

Built within primary care, for primary care, Conexus Healthcare Limited works with local GPs and their practices to champion investment in and deliver effective primary care at scale. By connecting in this way, we are stronger, more resilient and can care effectively for over 370,000 local people together.

Job description

Job responsibilities

We are looking to recruit a number of people to these roles to create two new teams. The successful applicants will work within the PCN, working closely with Practices alongside existing clinical and administrative teams to deliver excellent patient care. This role provides fantastic opportunities for career development.

You will develop and maintain knowledge, skills and competencies related to the role of GP Assistant.

You will also have experience of working in health, social care, or other support roles that include direct contact with people, families, and carers. To be eligible for this role you must:

• Have a minimum of GCSE Maths and English at grade 9 to 4 (A to C) or Functional Skills Level 2 in Maths and English
• Have experience working as a team
• Have experience in Primary Care (preferably)

*

• Main Duties and Responsibilities:
• Deliver high quality, compassionate care under the direction of a GP / Practice Manager / PCN Business Manager
• Deliver high quality, compassionate care under the direction of a GP / Practice Manager / PCN Business Manager
• Work as part of a designated administrative / clinical team delivering care that focuses on the direct needs of the patient/service user
• Carry out specific delegated administrative, clinical and care tasks and responsibilities to a high standard and competency, under direction and supervision
• Work with a mentor to take responsibility for developing own clinical competence, leadership and reflective practice skills within the workplace.
• Provide feedback to assist in the evaluation and development of the GP Assistant role.
• Link with the GP, care home, different practice departments and outside agencies.
• Initially we are looking to create two different teams one with a primarily administrative function with the opportunity to develop clinical skills and knowledge, and one team that is primarily clinical supporting housebound and care homes patients as well as the practices. As these are new roles the duties and responsibilities will evolve and therefore the successful candidate will need to be able to adapt to the needs of the PCN.
• Please specify which role you are applying for on your application.
• The Administrative team will be responsible for:
• Summarising medical records
• Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
• Extracting all information from clinical letters that needs coding and adding to notes
• Arranging appointments, referrals, tests and follow up appointments of patients
• Medication changes from letters
• Data quality - coding from searches improving diagnosis rates and increasing prevalence
• Supporting the digitisation of medical records
• Delivery of Quality Improvement work.
• Awareness of contractual responsibilities (LES and DES requirements) and ensuring these are met and activity is coded appropriately
• Input data into the patients healthcare records as necessary
• Input and extract data as required to support practice reports
• Carry out system searches as requested
• Support reception staff, providing cover during staff absences.
• There will be opportunities to develop clinical skills and knowledge.
• The Clinical team will be responsible for:
• Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
• Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc
• Accurately read coding data on SystmOne into the patient record
• Input data into the patients healthcare records as necessary
• Input and extract data as required to support practice reports
• Carry out system searches as requested
• Help on running searches as discussed, recalling patients for enhanced service, IIF, and QOF work etc
• Dipping urine, taking blood pressure, ECGs & phlebotomy
• Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
• Support the GP with immunisations/wound care
• Supporting the GP when completed the weekly ward rounds in the Care Home, including completing basic observations
• Completing basic observations and LTC pre-assessments for care home and housebound patients
• Awareness of contractual responsibilities (LES and DES requirements) and ensuring these are met for all the patients within the care home setting
• Prepare list of patients for the GP ensuring that all pre work for the consultation is completed before hand e.g. blood results, urine samples.
• Completing referral letters / forms
• Ability to write Personalised Care Plans within the clinical systems with correct coding
• Liaising with other Health Care Professionals both internally and externally to the PCN to ensure the whole needs of the patient are met
• Communicate with the patients family/carers on behalf of the GP
• Support with the delivery of immunisations
• Delivery of Quality Improvement work.

Ultimately we recognise that these teams may merge.

Further details are available from the job description and person specification.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Desirable

• NVQ Level 2 in Health and Social Care
• GP Assistant certificate
• Care Certificate (clinical team only)

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Able to give lifestyle advice and promote self care (clinical team only)
• Holistic approach to care (clinical team only)

Desirable

• Experience of working in a health care setting
• Experience of working across the PCN
• Experience on Information Governance and Safeguarding
• Experience on clinical healthcare assistant role
• Experience of summarising, data coding, data quality (administrative team only)
• An interest or working knowledge of any area of Chronic Disease management (clinical team only).
• An interest in working with people suffering with dementia and frailty.
• An interest or working knowledge of people living in a care home setting
• Experience of working in General Practice

Skills / Personal Qualities

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Competent in the use of Office and Outlook
• Systmone experience
• Understanding of clinical coding
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously but within guidelines and competencies
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Attention to detail
• Data reporting and data management skills
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Able to work as part of a team and make a positive contribution
• Ability to work under pressure
• Ability to drive / travel independently

Desirable

• Systmone experience
• Flexibility to work outside of core office hours
• Willing to have an enhanced Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Types: Full-time, Part-time, Permanent

Salary: £20,319.00-£24,500.00 per year

Ability to commute/relocate:

• Ossett, WF5 8DF: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: A0430-23-1416