General Practice Administrative Assistant (GPA) Ferndown, England
Job description
General Practice Administrative Assistant (GPA)
Job Description & Person Specification
Employer: Orchid House Surgery (Member Practice of Wimborne & Ferndown Primary Care Network)
Location: Orchid House Surgery
Hours of work: 09:30-18:30 Mon, 09:00-17:30 Tue, Wed, 09:00-17:00 Thur and 09:00-17:30 Fri, but flexible hours needed depending on needs of the business
Salary: Starting at £10.42.
Job Type: Permanent
Accountable to: Practice Manager/GP Partners
Job Purpose
A GPA will support the General Practitioners by performing the more routine administrative tasks on behalf of the GP freeing up their time to focus on the patient. This is a role subcontracted from the PCN as part of the additional roles’ reimbursement scheme. Further down the line, there may be the opportunity to undergo a certified accreditation and undertake clinical skills such as venepuncture, health checks and more.
Job Overview
- Supporting the Practice in compliance with the PCN Network DES.
- Working alongside the visiting team and PCN frailty team to ensure coding of palliative and end of life patients is correct, and patients’ needs met.
- Arranging appointments, referrals, tests and follow up appointments of patients if necessary.
- Facilitating multi-disciplinary team meetings; gathering patient data, accessing patient records during the meeting, distributing next steps from the minutes taken.
- Working alongside the visiting team to ensure ward rounds and personalised care plans are conducted, as well as ensuring new patients are reviewed within 7 days of entering a care home, and within 7 days of discharge from hospital back to the care home.
- Supporting the Practice Manager with responding to complaints.
- Running searches to ensure CQC compliance.
- Running searches and contacting patients based on research projects we are provided with.
- Ensuring patients have received correspondence from the hospital if they are sent for a two-week wait appointment.
- Championing screening campaigns to maximise uptake.
- Other administrative tasks as they arise which may be support General Practitioners/Management.
- Please note this list is not exhaustive
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
Equality and Diversity
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal Development:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Attend all relevant updates.
- Inform the Practice Manager of any concerns regarding GPA role.
- Be aware of own boundaries and what to do when you have reached them.
Quality
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk.
- Work to practice protocols.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
- Work effectively with individuals in other agencies to meet patients’ needs.
- Effectively manage own time, workload and resources.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members, clinical and non clinical.
- Be familiar in all mediums of communications such as email, tasks, telephone etc.
- Communicate effectively with patients and carers.
- Recognise people’s needs for alternative methods of communication and respond accordingly.
- Communicate effectively to outside agencies.
Contribution to the Implementation of Services
The post-holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
Person Specification - Please see attached document
Job Type: Full-time
Salary: From £10.42 per hour
Benefits:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Ferndown, BH22 9HB: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 09/06/2023
