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General Manager - Janitorial

A multi site role based out of Royal Air Force Lakenheath - covering United States Airforce Europe interests within the UK

up to £40.000 per annum DOE

40 hours per week

• Manage client and contractual relationships effectively in a collaborative and commercial manner ensuring compliance with company policies and ensuring that safety is placed at the forefront of all activities
• Drive Soft FM services and support solutions that at a minimum meet contractual obligations but aim to exceed new and existing customer requirements and are built around a commitment to continuous improvement, a drive for greater efficiency and operational excellence
• Build enduring collaborative, productive and effective site level relationships with DIO and single service clients
• Review own unit contract performance, identify improvements and ensure contract compliance to exceed client and customer expectations
• Be accountable for and deliver the site/s overall financial budget and profit ensuring adherence to all finance processes
• Ensure productive succession and talent planning practices are in place and that talent identification, coaching and development are living policies; work closely in support of the Operations Director to build a regularly updated talent matrix
• Ensure that team members are managed in accordance with company HR policies and guidance and that appropriate action is taken as required
• Support the mobilisation of new contracts as required

Our ideal General Manager - Janitorial will:

Essential

• Proven experience in managing successful teams and operating in a highly commercial Soft FM environment
• Single or multi site operational experience in a similar role with an understanding of delivering services to exacting specifications within quality and performance management regimes
• Experience of leading and managing successful teams to deliver great results
• Track record of growing sales and retaining business
• Janitorial or similar Soft FM background
• Previous budget management and Profit & Loss account responsibility
• Ability to communicate effectively with senior stakeholders
• I.T & computer literate as well as contribution to web based communications media
• Excellent customer service qualities and high principles in service delivery
• Demonstrate commercial awareness and price sensitive markets.
• Collaborative mindset

Desirable

• Experience in multi-site soft FM operations
• Strong experience in managing multiple stakeholders across multiple contract styles with variations on deliver and output.
• Project / Change management and contract mobilisation experience
• IOSH Managing Safely or equivalent - Manager should have completed IOSH Managing Safely Course or be willing to achieving this within the first year of employment
• LEAN practitioner

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• To help with the cost of living crisis throughout this winter, Compass will be providing a free meal or equivalent Subsidy while working
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/0603/99595001/52552159/WJ

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.

We're currently recruiting a dedicated General Manager - Janitorial to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 40 hours per week.

As a General Manager - Janitorial, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

The purpose of this role is to lead and develop winning teams of departmental managers and frontline colleague teams to provide exceptional service to our clients and customers and deliver great results for ESS. To create a positive safety and wellbeing culture throughout the team to ensure the safety of people, clients and customers. Take responsibility for the delivery of all contracted services, particularly the successful management of the outputs of each of our strategic partners and sub-contractors. Promote the reputation of ESS and ensure that every opportunity is taken to innovate and improve service standards and levels of customer satisfaction. Identify and implement different ways to grow the business through additional services and opportunities.