General Manager Kingston upon Hull, England
Job description
With 4,500 employees from Aberdeen to Bournemouth, Village provides an inclusive workplace where employees can grow, learn and be part of a community. We pride ourselves on being more than a place to work and creating an environment where wellbeing is paramount alongside a culture of reward, development, fun & friendship.
Our General Managers are the best in the business! As a Commercially minded but customer focused individual, you are responsible for keeping Village ahead of the pack, delivering the group strategy in order achieve commercial returns. Our business is built around its people and as such you will be an inspirational leader, investing time in developing and nurturing your people so they are equipped to be the best they can be whilst ensuring that we deliver celebrity service to all ours guests! This unique role oversees the entire operation, including Leisure club, Pub & Grill and Hotel. Do you want to be part of something special?
Does this sound like you? Fancy getting your hands on some of the most exciting and competitive benefits out there? Including:
Complimentary Membership for our Health and Wellness Club for you and a family member or friend worth £1,500 a year!
Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast!
Up to 40% discount on food and drink both on and off shift.
An Incentive Reward points program that rewards you with monetary value points to redeem against an array of gifts, experiences and more.
Cash reward points and the day off for your birthday
Anniversary rewards for service milestones up to the value of £1500, to spend on our Reward Portal.
Access to a huge bank of Lifestyle savings including discounts and cashback offers on many high street brands
Option to purchase a further 5 days annual leave to spend however you wish and spread the cost throughout the year
Access to a Wellbeing Centre, featuring benefits and support across Body, Mind, Money, Nutrition and Social Wellbeing.
Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
Excellent training and development opportunities including our Rising Stars programme
A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform
Access to our Employee Assistance Programme, offering support and counselling
A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities
And so much more!!
As our General Manager, you will…
- Deliver the group strategy in order to deliver commercial returns
- Drive and adhere to consistent brand standards and profit performance
- Drive quality and value that ensures amazing hospitality
- Create an engaged team through development opportunities, reward & recognition and a culture of team work
- Achieve excellent guest satisfaction scores, external audit and internal audit scores
- Communicate the transactional marketing strategy to Heads of Department to ensure collateral is used in a timely and appropriate way
- Build close working relationships with marketing and build brand awareness utilising tools such as Inbox and social media sites
- Participate in the recruitment and promotion of all employees
- Using the KPI’s, benchmark hotel departments and focus on the bottom performers to drive improvement and highlight underperforming managers
But what we need from you…
- Will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations.
- Will be expected to achieve a level of service through the constant monitoring of our established brand standards.
- Should be highly attentive to detail and be capable of delivering consistent standards.
- Should have a warm, personable nature and a can-do attitude.
- Must have experience in a similar environment with the knowledge and confidence to deliver.
**Please note - All offers are subject to a successful DBS check in this role**
Join the team that Work, Grow & Play the Village Way!
INDMANAGE
