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You make it Hand Picked!

Established by Guy and Julia Hands in 1999, Hand Picked hotels has grown organically and through acquisition to become the 5th largest luxury hotel group in the UK – comprising 21 hotels across the UK and Channel Islands. With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge.

We are currently recruiting for a General Manager for Wood Hall Hotel and Spa this is an amazing opportunity to join Hand Picked Hotels. Who are an employer who invests and prides itself on the succession planning for its leaders with supports alongside a bespoke personal development plan.

Wood Hall Hotel and Spa is a stunning 4AA Red Star Hotel steeped in history offering the very highest level of service and standards with excellent attention to detial and attentive service adding to its charm.

The hotel is popular choice for both corporate and leisure guests and boasts an award winning 2 AA Rosette restaurant with a health club and spa.

About the role:

• As General Manager you will be fully accountable for exceeding guest expectations, delivering the financial goals and objectives alongside team management and development for the team.
• A General Manager within Hand Picked Hotels is expected to be innovative with excellent leadership skills and a well-rounded knowledge of managing all hotel operations alongside sales, rev par and profits and guest satisfaction.
• This is not a first appointment role and will suit an experienced General Manager with a strong Food & Beverage background.
• You will have access to excellent Hand Picked training courses including our 2 day Hand Picked Leadership course and will have the opportunity to attend bi-annual Hand Picked business leaders’ conferences and meetings, ensuring you feel valued and part of the Hand Picked family and culture.

About you:

• To be considered for this role of General Manager you must have current experience as a General Manager within the UK within working a similar size 4 Red Star or 5 star hotel, this is a hands on role and requires a General Manager who is opertionally driven.
• It is essential you have an extensive knowledge of food & beverage including quality dining, meetings and events, with an excellent understanding of rooms, sales and spa.
• You must be able to demonstrate a solid commercial acumen, with the ability to drive sales.
• Have experience of planning, developing and implementing new initiatives to drive sales and the overall guest experience.
• Up to date knowledge of statutory obligations, including health and safety, compliance and capex management.
• A proven track record in exceptional service delivery and achieving goals, objectives alongside people management and development.
• Proficient in hotel software, excel and office 365.

Our Benefits include:

• A competitive salary package.
• Company pension scheme with a generous employer contribution.
• Life assurance.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 33 days holiday per year including bank holidays as this is a senior management position.
• Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds!
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.