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Introduction

Are you a highly motivated and experienced leader who can inspire, motivate and grow people to be the best they can? Are you looking to work for a growing, innovative company with fun products, happy customers, great coworkers and involved owners? Yeh? Then read on!

We’re looking for a General Manager to join our team! You will look after one of our facilities and a team of 15+ part time staff

About Our Company

We’re an entertainment based facility with a small (but growing!) chain of centers in Alberta. With one location in Edmonton and two in Calgary.
Our customers come to us for special occasions (Birthday Parties, Corporate Events, Youth Group Events) as well as for some casual fun. The majority are aged 6 to 12, but we also host many teens and adults.

Find out more about us at www.lasercity.ca

Our Values

• Safety Always

• People

• Give a Sh!t

• Fun and Exciting

• Innovation and Growth

• Awesome Customer and Employee Experiences

• Community Giveback

About The Role

The General Manager is primarily responsible for the delivery of our services - ensuring we have the right people in the right place, at the right time, with the right tools and skills.

This position reports directly to the owners and Operations Manager and works closely with them day-to-day.

Unlike many similar roles in retail or hospitality, this role isn’t directly responsible for achieving sales goals or dealing with massive inventories. Our Customer Service and Marketing teams will make sure the customers show up, and we have relatively little consumables. Also, our products are fun and our customers visit us to have a good time!

The General Manager gets to focus almost all of their energy on helping and developing their team, delivering amazing customer experiences and ensuring our facility is safe, stocked and ready for our customers

Oh - and you must love working with kids - as they are our main customer!

People Leadership Responsibilities

• Coach, mentor and develop your team

• Ensure we have an amazing team! This means hiring part-time staff, including screening, interviewing, offers, forward planning, training etc

• Have regular 1-on-1s with your team members

• Maintain company culture through coaching, staff events, training, etc

• Provide on-call support to staff members for in-progress situations

• Create and publish schedules, including time off requests, shift swapping and emergency coverage

Operations Responsibilities

• Build relationships with suppliers and contractors

• Participate in weekly meetings with the head office team

• Update data for reporting (NPS, KPIs, etc)

• Oversee inventory levels

Customer Service

• Answer phone calls and emails from customer inquiries

• Handle unique booking inquiries

• Investigate and follow-up on negative customer experiences

• Ensure staff are delivering a high level of customer service

Facilities Responsibilities

• Ensure the facility is safe, stocked and presentable for customers

• Perform regular inspections of the facility

• Basic Facility Maintenance

Other Details / Requirements

• This role is generally a Wednesday to Sunday schedule, but some flexibility is required. This will be based on out-of-hours bookings, staff availability and more. Some evening shifts will be required.

• Experience working on your own and creating your own schedule

• A vehicle and valid driver's license is required

• 5+ years of retail management experience or equivalent is required

• Experience scheduling 10+ employees

• Excellent communication skills, both written and spoken

• Happy person with an uplifting attitude

Compensation

$52,000-62,000/yr depending on experience, company paid cell phone and laptop.

This is a very communication-heavy role, so if you send us a generic email that you send to everyone else, well, that probably won't look good. Also, be sure to mention if you're a cat or a dog person. We don't care (much), but it's a good way to tell if you actually read the instructions.