general manager City of Westminster, England
Job description
At Cycas Hospitality we’re looking for an exceptional General Manager for one of latest editions to our portfolio.
The General Manager will report to the Vice President of Operations and will be the strategic business leader of property operations. You will lead the department heads to develop and implement the operational and commercial strategy.
You will be responsible for ensuring the hotel service exceeds our guest expectations whilst at the same time ensure our employee satisfaction scores meet your targets. Overall the team will be focused on growing revenues and maximising the financial performance of this new hotel.
The General Manager will balance working with their own on property team & our Cycas off property teams to meet owner expectations.
Who you are…
- A GM with a strong commercial focus with progressive experience in hotel industry.
- Good financial and analytical skills (e.g., ability to analyse P&L statements, develop operating budgets, forecast)
- A working commercial understanding including revenue management, ecommerce, and sales.
- Has demonstrated the ability of building high performance operation teams.
- Strong communication, coaching, mentoring, negotiation, and mediation skills; can articulate compelling ideas
- Able to develop and maintain effective relationships with both internal and external stakeholders
- Demonstrates ability to deliver results under difficult trading conditions and shows capability when faced with complexity and ambiguity.
- Experience in evaluating business trends, developing, and successfully implementing new operational programs and strategies that enhance business performance.
- Demonstrates success in evaluating risks and developing proactive strategies and plans to mitigate business issues.
- Successful track record of creating positive employee & guest relations.
Skills and knowledge
- Ability to creatively execute against a defined strategy and drive results; can create unique guest experiences and maximize revenue.
- Translates business needs into what needs to get done; ensures that all work is completed effectively, solves problems, and monitors the progress of work against schedules, budgets; maintains high performance standards
- Deliberate in actions driving a clear a sense of urgency in others. Capable of juggling multiple operations and dealing effectively with changing and ambiguous situations.
- Leads the on-property teams and drives actions through all resources.
- Self-motivated with the ability to take constructive action without relying on direction from others
- Ability to manage customer preference, loyalty, and engagement drivers and actions
- Good organizational skills
- Good communication skills (verbal, listening, writing, presentation)
- Good problem-solving skills, encouraging new innovations where appropriate
- Strong associate relations and guest relations skills
- Recognizes, celebrates and rewards individual and collective successes
- Proven success in talent management (hiring and development)
This is your opportunity to shine and be a part of something great. We are waiting to hear from you.
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***
