GENERAL ENQUIRES TEAM – Call Handler

GENERAL ENQUIRES TEAM – Call Handler Birmingham, England

Legal Ombudsman
Full Time Birmingham, England 20111 - 21859 GBP ANNUAL Today
Job description

Salary:
Ea5, £20,111 - £21,859

Location:
Birmingham, Leeds and Cardiff

Job Summary


The General Enquiries Team (GET) act as the first point of contact for members of the public and service providers who have a general enquiry. They provide information, advice and support to customers, such as signposting to alternative sources of help or information where appropriate


Role Purpose

The team is also responsible for dealing with incoming correspondence, ensuring that new enquiries are created or the documentation is moved to a corresponding complaint. They will oversee administration tasks for operations

Skills & Experience

Call Handlers are the first point of contact for members of the public and service providers who have a general enquiry via the telephone. Call Handlers will also support the General Enquiries team by responding to email queries.

For further information and apply please see attached job pack. Early applications are advised as we will close the vacancy once suffient applications are received.

GENERAL ENQUIRES TEAM – Call Handler
Legal Ombudsman

www.legalombudsman.org.uk
Birmingham, United Kingdom
Paul McFadden
Unknown / Non-Applicable
201 to 500 Employees
Government
Legal
Legal
2010
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