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Job description

​Benefits:

· 1 night free stay at one of the YMCA Hotel

· ​60% discount on childcare fees for children up to 3 years of age

· ​20% discount on childcare for children over 3 for non-funded hours

· ​Free and discounted places for children attending Day Camps

· ​28 Days Holiday plus Bank Holidays per year for full-time staff

· ​Staff Pension

· ​Free parking

· ​Free Gym membership – George Williams Centre, Bridgewater or The Beach Hotel
Minehead

· ​Health Insurance for those staff working over 16 hours per week

· ​Charity Worker’s Discount at certain high street stores

· ​Training budget

· ​Monthly raffle

· ​Mental Health Support

· ​Access to Occupational Health Assessment

· ​Cycle to Work Scheme (salary sacrifice)

· ​Electric Car Scheme (salary sacrifice – lease)

· ​Discount at our Wedding Venue, Barley Wood

General Overview:

To assist with the management team on shift, ensuring great customer service and providing a high standard of motivation and role model for our team of apprentice staff.

Duties and responsibilities:

• Ensure smooth running of the breakfast, food, conference and bar as well as the day to day operation.
• Support managers and team ensuring excellent customer service at all times.
• Provide a high standard of motivation and be a superb role model for our team of apprentices.
• Ensure high standards are achieved and internal operations are performed in an effective and efficient manner.
• Meet, greet and register guests, and provide continuous outstanding guest service during their stay. 6. Make and modify reservations accurately and efficiently.
• Multi-task as hotel operator and carry out concierge duties.
• Maintain a positive and upbeat persona with a desire to delivery outstanding customer service to our guests.
• Ability to multi-task and remain detail-oriented at all times.

Skills & Experience:

• Confident individual who is committed about providing opportunity to vulnerable young people.
• Team player and also able to work on own initiative.
• Self-motivated and flexible.
• Ability to provide emotional and social support whilst promoting learning and respect.
• Willingness to accept leadership and mentoring from management.
• Excellent communication skills both written and verbal.
• Excellent attendance and punctuality record.
• Commitment to providing a high standard of customer care.
• Ideally some hospitality or customer facing back ground, or willingness to undergo training.
• Willingness to undergo training in EPOS, PMS (Property Management Systems) OTAs (Online Travel Agencies).
• Flexible attitude and willing to adapt to new pressures.
• I.T and social media skills would be a distinct advantage.

Education/Qualifications:

• Relevant Level 2 qualification or relevant proven experience.
• Excellent standard of written and verbal English.
• Personal licence or willingness to undergo training.

Job Types: Full-time, Permanent

Salary: £20,824.41 per year

Benefits:

• Childcare
• Company pension
• Gym membership
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person