Gateline Assistant - Waterloo

Gateline Assistant - Waterloo London, England

South Western Railway
Full Time London, England 19497 GBP ANNUAL Today
Job description

As a Gateline Assistant, you are a vital part of our station experience. You'll often be the first member of staff that our customers will see; having to answer questions, give advice and adapt to any service disruption that may occur will be key to ensuring that our customers are informed and comfortable about their journeys ahead


Who are you?

You are organised and efficient and able to cope with repetitive tasks under pressure at times. You love people, you are a great communicator and can talk to anyone and are passionate about doing the right thing – nothing is too much trouble. You are alert and flexible in your approach to tasks and the day, or night, ahead.


Main things you'll deliver

Often the first port of call for our customers, whether that be for information, or help with their tickets, your job is to make sure the customer has everything they need to travel confidently by train.

You'll keep customers updated about their journeys in your face-to-face interactions and importantly bring your own personality along to make it a truly personal welcoming experience for our customers.

As your experience grows, you will become the font of all knowledge about not only the customer's SWR journey, but about key destinations, attractions and London transport.

You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your part of the station and making sure it meets the quality and safety standards our customers expect. Whether this be checking everything is working and safe, to clearing up rubbish, or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone's day.


Working hours

Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.

On average you will work 37 hours a week and be part of a team covering a roster that repeats every 12 weeks.

Shift roster - earlies & lates 7 days per week

Earliest start time would be 05:45am and the latest finish time would be 12:15am


Please note if successful at the screening stage you will be invited to attend an assessment in Southampton. Further details regarding travel arrangements will be provided nearer the time.


Other important information

This position attracts the salary of £19,497 per annum plus £2,122 regional allowance per annum. Please note there could be the potential for overtime.

Because we always need to be alert, we have very strict requirements around drugs and alcohol, and you will need to pass a medical checking your general health. You will also need to be able to complete a number of assessments that make sure you are the right person for this varied yet demanding role in delivering great journeys for our customers.


In return we offer a competitive salary and a variety of valuable benefits including free duty and leisure travel on SWR services for employee, free leisure travel for spouse/partner and dependants (criteria dependant) , 75% discount on many other train operating companies, a range of retail benefits and an excellent pension scheme.


At SWR we believe our people are our greatest asset.

Our vision is to recruit and retain the best talent from most diverse pool of candidates across our regions.

We are committed to establishing a sense of inclusion for all and to value each person for the unique contribution they bring.


    Ref:020274
    Company:South Western Railway
    Website Skillset:Customer Service
    Contract Type:Permanent - Full Time
    Contracted Hours:37
    Location:London Waterloo
    Salary:£19,497 per annum plus £2,122 regional allowance per annum
    Closing Date:31 March 2023

Gateline Assistant - Waterloo
South Western Railway

www.southwesternrailway.com
London, United Kingdom
Andy Mellors
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
1995
Related Jobs

All Related Listed jobs

Assistant Management Accountant
Trustmarque Remote 28000 - 32000 GBP ANNUAL Today

To assist purchase and sales ledger team with any queries on overdue or miscellaneous items. Preparation and entry of consolidated sales invoice and debtors in

Junior QA Specialist (Remote Internship – Quality Assurance)
TalentKompass Deutschland London, England Today

This remote position offers a unique opportunity for someone who is keen on gaining hands-on experience in a dynamic and fast-paced environment.

Tesco Colleague - Davidson'S Mains Superstore
Tesco Edinburgh, Scotland 22120 - 24238 GBP ANNUAL Today

Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.

Team Manager Archive Services and The Keep
East Sussex County Council Falmer, England 47408 - 51634 GBP ANNUAL Today

Organisation East Sussex County Council Location Falmer Salary 47,408 - 51,634 per annum Closing date 17/09/2023 Department Communities, Economy and

UKI Assurance - Account Support Coordinator - London 1 1
EY Reading, England 30260 - 35213 GBP ANNUAL Today

Act as a point of contact for clients, dealing with non-technical coordination queries and proactively build ongoing relationships.