Job description

Cave Escape is now established as one of the “must do” escape room venues within Nottingham's amazing escape game scene. Having opened in June 2018 to outstanding reviews, we've had a rip-roaring ride so far.

With our third room at Cave Escape opening in July, we are looking to recruit Weekend Games Masters / Operators (Zero Hours Contracts) to join us on our exciting journey.

If you're bright, fun, committed, trustworthy and great with the general public, we'd love to hear from you!

Weekend Games Masters / Operators (Fridays, Saturdays, Sundays)

Zero Hours Contract

Combination of days/evenings, scheduled on a fortnightly basis.

Salary: £10:50 per hour

*This position is not seasonal. Applicants will be required to work year-round including academic holidays andmust be able to commit to a minimum of 9 months in post.

Duties will include:

​Preparing games, ensuring that all props and puzzles are reset accurately and in a timely manner

Greeting players, answering any questions they have and giving the pre / post game briefing in a fun and entertaining way

Facilitating games from our control room

Health and safety supervision

Taking phone enquiries and supporting customers with their bookings, providing advice and information

Contributing to Social Media channels, taking end-game photos and posting across platforms

Support the training of new team members

Light cleaning duties including hoovering, polishing, dusting, cleaning customer toilets, maintaining cleanliness of all areas, emptying bins etc.

Maintenance of props and set pieces and up-keep of game equipment

​Essential Skills & Qualities:

​An understanding of running live public events such as concerts / theatre / leisure

An understanding of 'Escape Games' as a concept

An outgoing, fun and confident manner

Confident with public speaking and "briefing" players

Outstanding customer service skills

The ability to solve problems quickly and efficiently

Ability to work well under pressure

Strong timekeeping

Demonstrable commitment to customer experience

A real team-player who acts in a supportive and considerate manner towards colleagues

Polite and well humoured

ICT Skills - Microsoft office suite. Design software, video or sound editing a plus

Extra skills that would be appreciated include:

​DIY skills, skills with electronics. Experience in character role play or acting. Experience in set and prop building. Experience in painting and decorating.

Qualifications:

​Applicants should have qualifications equivalent to 3 A levels / BTEC further education or considerable equivalent experience in customer service and/or public events.

​Further opportunities:

At Cave Escape we want you to be excited about the marvellous games we are developing. There will be plenty of opportunities to be involved in the creation of new games and experiences and we welcome input from our team. There may be promotion opportunities for highly committed members of staff as the team grows.

​Application Process:

To apply, please send a CV AND COVER LETTER telling us some interesting stuff about yourself and why you think you would be a fantastic Games Master to: [email protected] with the Subject “Job Application (Full Name)”.

**CV’S WITHOUT A COVER LETTER WILL NOT BE CONSIDERED**

Successful applicants will be invited to interview. Due to the large number of applications we receive, we may not be able to respond to all applicants individually. If you have not heard back within a week after the closing date, your application will have been unsuccessful.

Closing date: 5.00pm, Friday 9th June 2023

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Job Types: Permanent, Zero hours contract

Salary: From £10.50 per hour

Benefits:

• Company pension

Supplemental pay types:

• Performance bonus
• Yearly bonus

COVID-19 considerations:
Cave Escape operates a full policy in relation to COVID-19 measures and precautions including intense cleaning regimens. Full policy available upon request.

Application question(s):

• Have you ever played an Escape Room?
• Are you committed to a minimum of 9 months in post?

Experience:

• Customer Service: 1 year (required)

Work Location: In person

Application deadline: 09/06/2023
Reference ID: CEGMZERO
Expected start date: 23/06/2023