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Job description

We are looking for an extra team member to join our awesome team here at The Great Big Escape.

Responsibilities...
- Provide a friendly, enthusiastic and memorable welcome.
- Check bookings in or assist with future bookings, taking payment where necessary.
- Engage groups before they step into the room, delivering the pre-game briefing and ensuring the waiver is signed.
- Take orders and make drinks (both hot and cold, barista training will be provided).
- Provide clues to players in a subtle and timely manner if needed.
- Able to individually manage multiple games at once to ensure that teams get the most out of their experience.
- Provide an escape (failed to escape) debrief, answer any questions, take on any feedback.
- Take a group photo with the team name and time for social media.
- Reset games and sanitise room and props thoroughly between groups.
- Keep the front reception clean and tidy.
- Take and manage bookings, phone calls and emails.
- Manage social media platforms, responding to comments and messages.

We’d like you to be…
- Flexible, proactive, motivated, reliable and a team player
- Well written and spoken English with a good telephone manner
- Adaptable and quick-thinking with a (sometimes needed) creative twist
- Well presented and an enthusiastic attitude

Preferred but not essential…
- Escaped an Escape Room
- Customer Service: 1 Year
- Knowledge of Microsoft Outlook, Teams and Windows Operating System
- Confident using Social Media platforms
- Enjoy people watching
- Barista Trained

Benefits…
- Highly competitive pay
- Employee Discounts
- Company Pension
- Friendly and Fun Working Environment
- Flexible Shift Patterns

Job Types: Part-time, Permanent, Zero hours contract

Salary: £9.00-£10.50 per hour

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount

Schedule:

• 10 hour shift
• 12 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
We thoroughly disinfect the room between each booking, keep all common areas disinfected and clean and reschedule or cancel games if anyone in the team has covid.

Application question(s):

• Have you ever visited an escape room before?

Experience:

• Venue & Attractions Occupations: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: One location

Reference ID: Games Master