Game Master Supervisor Nottingham, England
Job description
ABOUT US
MeetspaceVR is a UK based Entertainment Company featuring Zero Latency games, VR Escape Rooms and more. Zero Latency is the global leader in Free-Roam Virtual Reality with 46 venues across the globe. We are now recruiting for a talented, customer focused Supervisor for our Nottingham arena. Using proprietary technology, Zero Latency has created immersive worlds that go way beyond your usual anti-social VR experiences.
MeetspaceVR brings the best in large-scale, multiplayer Free-Roam Virtual Reality to Nottingham and is now expanding our amazing team to ensure we provide the best VR experience the UK has to offer.
THE TEAM
Crucial to the reputation we have developed is the team, which consists of Supervisors and Game Masters. GM’s guide customers through their experience, in virtual worlds, with great energy and professionalism. Supervisors lead the team on a daily basis and ensure the smooth running of the store. Although there are additional responsibilities for Supervisors, they are also required to act as Game Masters throughout the day. All of our team, no matter the role, must deliver high-end customer service and possess a strong sense of pride and responsibility for the venue.
THE RIGHT CANDIDATE
We are seeking an individual who is enthusiastic and energetic that will leave a lasting impression on our intrepid explorers of new worlds.
You should possess the following qualities;
- Experience in a customer focused leisure setting.
- Tech Savvy, although this is not a technical role some knowledge is required.
- Mind blowing customer service skills.
- Ability to adapt and respond quickly to last minute requests and needs of our customers.
- Strong problem solving skills.
- Thrive under pressure and in fast paced environments.
- Excellent time management.
- Team player with great communication skills.
- Professional appearance and demeanour at all times.
- Ability to work varied shifts, mainly at weekends.
Responsibilities will include;
- Opening and closing the store.
- Organise the daily team schedule.
- Meet, greet and sign-in groups of 1-8 players
- Perform safety briefings for each group before their game.
- Monitor game sessions, ensuring smooth transitions from one game to the next.
- Post game debrief, go through team scores and serve drinks.
- Maintain and clean VR equipment after each use and ensure a smooth rotation process.
- Answer customer enquiries and take new bookings via email and phone.
- Ensuring daily and weekly cleaning schedules are completed.
- Work closely with GMs, Supervisors and Management.
- Assist Tech Supervisor with general maintenance.
- Organise new stock and equipment orders with Management.
All team members must be reliable, punctual and well-presented with the ability to prioritise tasks. Team chemistry is a big factor in the success of the team.
Job Type: Part-time
Part-time hours: 16-25 per week
Salary: £11.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- Store discount
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
COVID-19 considerations:
All customers and staff are required to wear masks, they must also use hand sanitiser and have their temperature taken when entering. All common areas and equipment are sanitised regularly and physical distancing is enforced throughout the store.
Application question(s):
- Tell us why you are interested in this role and why you think you have what it takes to blow minds.
- Are you available to work weekends and holidays?
Experience:
- Customer Service: 1 year (preferred)
Work Location: In person
Application deadline: 30/06/2023
Reference ID: MSVR-NO-SUP
Expected start date: 14/06/2023
