Fully Remote - Inbound Sales Advisor Remote
Job description
Customer Support Sales Advisor
Competitive salary: £21,500 per year, plus OTE bonus of £4,800 per annum
Contract: Permanent, full time
The role you’ll do:
As a Customer Support Advisor in our busy inbound Customer Support & Sales department, you’ll see that customers get a great experience, with problems resolved first time. Using your expert sales skills to give added peace of mind, you will up-sell other products to our customers that best suit their needs. Underpinned by delivering excellent service during conversations, you will truly ensure our customers worlds are kept running.
Day-to-day, you’ll:
· Use your expert knowledge and brilliant communication skills to share new products that they might like.
· Aim to deal with customers’ queries or issues then and there.
· Build rapport with customers, get to know their individual needs and put their interests first.
· What else to expect:
In a 3-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
You’ll work on a shift pattern from Monday to Sunday, 8am to 8pm.
We’ll provide all the equipment you need, but you must have broadband access.
The experience and skills you need:
· A solid background in targeted sales or customer service
· A driven mindset with strong sales skills and a love for hitting targets
· Proven experience of working autonomously or in a home-based position
· Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed
· A team player committed to creating an excellent customer experience
· Unflappable and resilient attitude to juggle tasks and bounce back quickly
Our Benefits:
· Comprehensive training with clearly defined career progression opportunities
· Regular incentives with amazing prizes to be won
· Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
· Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
· Pension scheme – matched employer contributions up to 5% of basic salary
· Life assurance – employer funded cover of 4x basic salary
· Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
· Salary Finance – access to savings and borrowing through payroll
· Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
· Travel Loans – interest free loans to help spread the cost of annual travel tickets
· Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
· Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
· OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
· Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
· Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
· Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers
Job Types: Full-time, Permanent
Salary: From £21,500.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Employee discount
- Life insurance
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission pay
Work Location: Remote
Reference ID: INDSA
