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Job description

We have an exciting opportunity at our Cobham Centre!

We are looking for a Full time carer to join our growing team at our Dog Daycare.

At Bruce’s we unleash happiness and enrich dogs’ lives. Founded in 2008, we have become the UK’s recognised leader in a sector that is experiencing exponential growth.

Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA.

We’re fluent in dog. We go beyond ‘woof’ to a deep understanding of what makes each tail wag. We’re always striving to learn more about dogs and to care for them better. Our expertise means that we allow dogs to be dogs, and everything we do is dog-first. Dogs are our moral compass.

Our centres are divided into classes based on size and play style such as Agility Adventures, featuring agility obstacles to unlock the doggy senses and Curiosity Corner with a sensory zone and open spaces to run and play with canine companions.

Purpose of the role
Carers have the important role of unleashing happiness and providing the highest level of care. From helping puppies discover the world in our Preschool, to getting creative with fun activities for all the dogs.
As a Carer at Bruce’s you get to spend the day in the field with the dogs providing mental and physical stimulation for the dogs, ensuring they have the most amazing and safe time!

The role will be full time working Monday to Friday.

Key responsibilities:

• Constantly reviewing dog behaviour, anticipating and disengaging unwanted behaviours and altercations by staying on top of arousal levels and where dogs present opportunities building, implementing and maintaining beneficial BMPs.
• Providing excellent customer care and service to clients.
• Delivering the weekly engagement plan by following the brief given by managers. This also requires using your initiative but never at the cost of the dog’s safety or dog to Carer ratio.
• Bathing, washing and towelling dogs prior to drop off.
• Assisting the drivers and boarders loading and unloading dogs into the vans.
• Cleaning and maintaining the indoor areas, outdoor areas, office, pools, agility
• equipment.
• Ensuring the site and environment are kept tidy and clean.
• Ensure the enrichment timetable and calendar is delivered without fail, treating dogs as the number one priority.
• Whole centre is kept clean and tidy .
• Taking pictures of the dogs in each of the fields using cameras owned by Bruce’s Doggy Day Care, uploading them onto albums in the CRM and tagging the individual dogs in photographs to be sent to customers.
• Assisting a driver to collect dogs from owners’ houses using a company vehicle.
• Support other functions of the Centre when required be that grooming (inc nail clipping and teeth cleaning), washing dogs, owner drop and customer care.

Ideal candidate:

• Someone who enjoys dogs company and be comfortable handling dogs
• Can demonstrate that you can deliver great customer service
• Be well presented, well spoken with good communication skills
• Demonstrate that you are reliable and trustworthy
• Must be happy to have a DBS check as required
• Passionate about enriching every dog’s life
• Comfortable, with proven experience, of working outside in all weathers
• Previous experience of working within a team under time pressure
• Basic understanding of dog behaviour with a willingness to learn

What you get in return:

• Lots of dogs to play with and cuddle!
• Competitive salary
• Busy Bees Benefits including retail discounts, experience days and employee assistance programme
• Pension contributions
• Working in an idyllic, rural location
• Ongoing professional development

Job Types: Full-time, Permanent

Salary: £19,760.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Wellness programme

Schedule:

• Day shift
• No weekends

Ability to commute/relocate:

• Cobham, KT11 3QD: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Are you happy to work outside in ALL weather?

Experience:

• dog handling: 1 year (preferred)

Work Location: One location

Reference ID: Full time