Full Time Customer Service Advisor Leeds, England
Switch Limited Advisors
Full Time
Leeds, England
24474 GBP ANNUAL Today
Job description
Job Title: Customer Service Advisor
Location: Leeds
Employment Type: Full-time
Responsibilities:
- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner
- Providing accurate and helpful information to resolve customer issues and concerns
- Assisting customers with product or service-related questions
- Processing orders, returns, and exchanges efficiently and accurately
- Maintaining customer records and updating relevant information in the database
- Collaborating with other team members to ensure customer satisfaction
- Identifying and escalating complex customer issues to the appropriate department
Requirements:
- High school diploma or equivalent (some college education preferred)
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Proficiency in computer systems and MS Office suite
- Previous customer service experience is a plus but not required
Benefits:
- Competitive salary
- Comprehensive training program
- Opportunities for career advancement
- Friendly and supportive work environment
- Employee discounts on company products
- Health insurance and retirement plans
If you are a motivated individual who enjoys interacting with customers and providing excellent service, we would love to hear from you. Please submit your application, including your resume.
Job Type: Full-time
Salary: From £24,474.00 per year
Benefits:
- Free or subsidised travel
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
