Job description

What began nearly 50 years ago with a collection of ties has grown into an entire world, redefining American style.

Ralph Lauren has always stood for providing quality products, creating worlds and inviting people to take part in our dream.

We were the innovators of lifestyle advertisements that tell a story and the first to create stores that encourage customers to participate in that lifestyle.

We are currently seeking individuals to join our Customer Experience Teams in Bicester.

The main aim of the role is to ensure and provide excellent standards of customer service and meet the needs of our customers whilst driving the company KPI’s.

• Demonstrate RL Brand philosophy & values
• Approaching, acknowledging and building Relationships with customers
• Demonstrate consistency when Delivering high standards of customer service to meet the needs of the customers
• Contribute to the stores success by delivering an exceptional level of the Ralph Lauren experience
• Maintaining high standards of house keeping
• Driving the KPI’s of the Company through customer service & product knowledge
• Maintaining high standards of product availability and merchandising
• Dealing with customer questions & Make sound and timely decisions

• Enthusiastic and friendly disposition with an interest in fashion
• Be a good Team Player
• Good verbal and Actively listens to build Relationships with others
• Open to learning and developing new skills
• Understand and apply new information, ideas and concepts
• Able to Juggle priorities, flexibility and adaptability regarding daily tasks and duties
• Attention to detail
• Ability to Resolve issues quickly and work under pressure in fast paced environment
• Cultural awareness

Job Types: Full-time, Permanent

Salary: £23,108.80 per year

Benefits:

• Employee discount
• On-site parking
• Referral programme

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus scheme

Work Location: In person