Fulfilment and Customer Service Coordinator London, England
Job description
Andre Michael is a wholesale jewellery business supplying to the retail jewellery shops throughout the UK and Ireland. Established for nearly 10 years, we have built a business with strong foundations and longevity in mind.
We're looking for a new Fulfilment and Customer Service Coordinator, to join our expanding jewellery company This is a full time office-based job. (unable to work from home).
Duties include but not limited to
· Customer service via email and telephone.
· Overseeing communication with customers on social media platforms.
· Processing returns, exchanges and repairs.
· Pack and dispatch orders using Royal Mail and other systems
· Quality control of products and fulfilment process
· Managing stock levels
· Place customer orders via our suppliers.
· Assist manager with ad-hoc tasks
What we're looking for
· An enthusiastic and confident team player.
· Proven customer service experience with a positive and friendly approach
· A great phone manner with the ability to speak with clients and customers in a relaxed and helpful manner
· Someone who is extremely organised.
· Strong attention to detail.
· Ability to switch between tasks day to day, depending on the needs of the office
· Someone who enjoys a busy, fast-paced work environment
· A self-driven individual who is great at managing their workload to meet deadlines
· A confident communicator looking to work as part of a close-knit team
· An interest in Jewellery.
Location
Our Hatton Garden Office
Hours
Monday - Friday, 9:00am - 5:00pm
Contract
Full Time
Job Type: Full-time
Salary: £25,000.00-£27,500.00 per year
Schedule:
- Monday to Friday
Experience:
- Customer Service: 3 years (preferred)
Work Location: One location
