Fibre Only. Wholesale Only. Gigabit Capable.

As an Installation Engineer, you will deploy fibre installation services within our customer premises, providing a best-in-class quality of service for our residential and business customers.

Reporting directly to the Installation Manager, supporting the Head of Service Delivery and delivering our business vision by delivering a friendly, personable service, breaking the mould of the telecom industry’s notoriously poor customer experience.

We’re looking for someone who can….

• Install fibre into our customer premises, business and residential, including splicing
• Assist the support team with troubleshooting techniques and queries
• Liaise by phone with the Head office team to organise pre-installations, installations and arrange service calls

The right person will…

• Have fibre installation/splicing skills and experience
• Has a good understanding of fibre terminology and is able to communicate this effectively to customers as well as colleagues within the business
• Be well-presented and able to demonstrate a professional image as the face of the business
• Be able to demonstrate empathy with customers and colleagues - Personable and friendly
• Be proactive and efficient, and willing to go the extra mile for customers
• Have the willingness to work in all climates
  

Knowledge, Skills & Experience:

• None required as full training and certifications can be provided
• PIA experience desirable but not essential
• Previous experience working at height from a ladder and cabling from up to 11m telegraph poles, preferably with a valid SWAH Level 3 certificate
• Experience in lone working and health and safety requirements that are specific to working at height
• Practical experience in a customer-facing role
• Have a current clean driving license with a willingness to travel and clear DBS certificate within the last 2 years

What we can Offer:

• Salary of Up to £30,000
• 25 Days Holiday plus bank holidays
• 5 days of Company Sick Pay
• Cycle to Work Scheme & Tech Scheme
• Referral Scheme
• Continual Professional Development

FullFibre is committed to a diverse and inclusive workplace. FullFibre is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, disability, age or other legally protected status. If, as part of the recruitment process, you need any assistance, please make this known to us. If you need to do this before applying for the role, please email [email protected]