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Job description

FTD (Freight Tracking) Co-ordinator
Derby, Derbyshire

The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

Due to increased growth, we are looking to recruit a number of Freight Tracking (FTD) Co-ordinators to join us on a permanent, full-time basis working the following shift patterns; Monday to Friday 06:00-14:00, 14:00-22:00 and 22:00-06:00.

The Benefits

• A competitive salary of £26,400 per annum
• 25 days’ holiday plus Bank Holidays – pro rata
• Company pension
• A full career development and training programme
• Exclusive rewards platform including health and lifestyle benefits
• Access to a benefits and rewards discount scheme offering discounts online and in-store
• Commitment to promoting and protecting the mental health of all our employee
• Free on-site parking
• Free corporate uniform

This is an excellent opportunity for an individual with fantastic customer service skills to take their career in a new direction with our highly successful logistics company.

You’ll have the chance to learn about the best way to deliver logistics services at the forefront of the industry and we’ll provide everything you need to thrive as well as an exceptional range of benefits.

So, if you are ready for a new challenge, want to join a fast-moving and growing industry sector and can deliver fantastic service to our clients, we’re waiting to hear from you.

The Role

As a FTD (Freight Tracking) Co-ordinator, you will support the delivery of an effective freight tracking service working a shift pattern at our client’s site in Derby.

Acting as a first point of contact for customers, you will efficiently manage and resolve customer queries, quickly escalating issues to your line manager when appropriate.

Supporting our operations, you will check the accuracy of manifest paperwork against planned parts collection data and enter data into the Freight Tracking system.

Additionally, you will create load sheets according to routes and manufacturing plant destinations as well as completing and distributing customer reports.

About You

To be considered as a Freight Tracking (FTD) Co-ordinators, you will need:

• A calm and professional attitude when dealing with difficult situations
• The ability to communicate information clearly, concisely, and accurately; asks questions to ensure understanding.
• The ability to deliver an effective customer service both internally and externally
• Good IT skills
• A continuous improvement approach to processes or procedures to improve efficiency
• A full, valid driving licence, and access to your own vehicle (due to our location)

Experience of IT systems including Excel and PowerPoint would be beneficial to your application.

Please note, you will be required to work a 3-shift system on a Monday to Friday basis.

Other organisations might call this role Customer Relationship Co-ordinator, Transport Route Co-ordinator, Distribution Co-ordinator, or Logistics Co-ordinator.

Webrecruit and Yusens Logistics are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for an exciting career as a Freight Tracking (FTD) Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.