Front Office Trainee London, England
Job description
Job Description
Press space or enter keys to toggle section visibility
Role
We are currently looking for a Front Office Trainee to join our Front of House team at Rosewood London for 6 months commencing in August 2023. Our Front Office Trainee is appointed to ensure a memorable guest experience by creating a lasting first impression delivering a personalised arrival and departure experience for our guests.
Key expectations of this role are
- Providing our guests a customer service in accordance to the Rosewood London procedures thriving to go the extra mile at all times by being intuitive, refined and engaging.
- Monitoring and maintaining cleanliness and organisation of the front desk and lobby area.
- Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
- Effectively communicating and prioritising tasks in a sophisticated environment.
- Intuitively anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.
Profile
- The ability to work in a team and build relationships with the others.
- Having a real passion for guest service and taking ownership of the guest experience.
- Being organised and proactive in managing your tasks.
- Having an engaging presence.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
Benefits
- 28 days paid holidays per annum including Bank Holidays pro-rata
- Complimentary room nights and F&B discount worldwide
- Career development opportunities
- Free meals on duty
