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Job description

Front Office Manager

The Front Office Manager is responsible for the day to day running of the hotel reception, ensuring the highest quality of guest service standards are adhered to by the Reception team. The role will require you to deliver exceptional service and create lasting impressions.

As the main point of contact for all our guests, you will need to be warm and motivated with an indisputable desire to exceed their expectations.

We have been very fortunate that this role was only advertised twice in 25 years! This fantastic opportunity would be perfect for an experienced Reception Supervisor or Assistant Reception Manager looking to progress in their career.

This is a full time role, working five days over seven, including weekends and evenings, so flexibility is required.

Key Attributes

• A background working in hotel front office operations in a supervisory or management role.
• An excellent communicator and motivator to be able to train and develop the current dedicated team and lead by example at all times.
• Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.
• Knowledge of Opera PMS or similar hotel front office system.

Benefits

• All team members will be offered a benefit which enables colleagues to track, save and access up to 40% of your earnings as you earn them. This means you won’t need to wait until payday for your money.
• We also have amazing recognition awards for exceptional customer service
• Company Pension Scheme
• On-site parking
• Tips
• Full induction and training
• Opportunity to grow in your role

Salary Breakdown: The role is based on a 45 hour week. The rate is £15.29 per hour plus holiday pay at £1.84 per hour, totalling £17.13 per hour (£36,979.20 per year) Overtime is also available from time to time at the same rate.

Job Types: Full-time, Permanent

Salary: £37,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Guildford: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location