Front Office Manager Leicester, England
Job description
Are you seeking to grow your skills with endless career opportunities?, work beside teammates that feel like family?, experience working for an employer that puts your wellbeing at the heart of everything it does?, enjoy monthly celebrations, treats and recognition? and make a difference in the local community? Then the Leicester Marriott Hotel is the place for you!
Explore our very big world
As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
The impact you’ll make
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
What we’re looking for
- A warm, people-oriented demeanour
- A team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
- Experience in a similar role
- Knowledge of Opera PMS would be an advantage
- Experience within the Front Office area in a manager/Assistant manager capacity
What you’ll do
- Process guest check-ins, assigning rooms and activating room keys
- Lead a large day/nights team
- Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
- Answer, respond to and process all guest calls, messages, questions or concerns
- Give guests information and directions regarding property and local areas of interest
- Process check-outs and resolving any disputed charges
- Process payments and room charges
- Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
- Ensure the team administer front office functions and supervising/leading staff on a daily basis
- Support with training, coaching and developing the Front Office team in order to support associate development and engagement
Perks you deserve
In addition to a competitive annual salary, we’ll support you in and out of the workplace by offering:
- Health & Wellbeing - complimentary Leisure Club Membership because your wellbeing is important
- Meals - Tasty and Varied Meals in our Associate Dining Facility
- Uniform & dry-cleaning service
- Discounts - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema’s and more
- Travel - Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide
- Holidays - 20 days holiday plus 8 Bank Holidays increasing with service
- Pay - Annual Performance Related Pay Review
- Health - Cycle to work scheme
- Pension & Life Assurance
- Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
- Develop and Grow - Comprehensive Training and Development programs
- Career - career progression opportunities are endless as the #1 leader in hospitality worldwide
- Celebrate - Awards and Recognition Celebrations
- Events - Monthly Calendar of Associate Focused & Fun Events
With this role you will be working 40 hours per week over 5 days, including weekends on a mixture of early and late shifts.
If this sounds like the perfect role for you apply online at www.marriott.com/careers or email [email protected]
Job Types: Full-time, Permanent
Salary: £32,000.00-£35,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Private medical insurance
- Referral programme
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Leicestershire, LE19 1SW: reliably commute or plan to relocate before starting work (required)
Work Location: In person
