Front Office Crew Member / Receptionist Slough, Berkshire, South East England, England
Job description
Front Office Crew Member / Receptionist
@ Moxy & Residence Inn Slough, SL1 1GZ
Can you think outside the box and do know how to creatively sell our two hotels? Then you are the Front Office Crew Member we are looking for! We at Cycas Hospitality have a team of dedicated crew members that get to be their true selves so that they can deliver POSITIVELY OUTRAGEOUS SERVICE! We put people at the heart of everything we do and are looking to recruit a friendly, spirited, outgoing new Cycadette for our fabulous Moxy and Residence Inn Slough!
We are the first dual branded property in Slough; 2 hotels operating in 1 building! Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates! All rooms are suites with more living and working space, than you would find in any other hotel room, including a fully equipped kitchen in every suite! Our guests (the Maximizers) want to Maximize their stay and we are here to help them do that, by offering grocery services, complimentary daily breakfast and of course all the places to be in Slough, London, Windsor and surroundings!
#ATTHEMOXY we created a free-spirited place where our guests can do all that crazy stuff they would never think of doing at home, together with likeminded spirits they had otherwise never met, that is why we call them our Fun Hunters! The Wi-Fi is speedy and the cushy beds are freshly made, but more importantly, the bar is always open and ‘the crew’ is always on duty to serve. Our crew can do it all! Bartender, greeter, front desk attendant, speedy internet surfing problem solver… all you, all of the time.
To ensure that the highest standards of hospitality and welcome are demonstrated at all times. To complete all relevant procedures in relation to the respective department as laid down by the company. Promotes the desired work culture around our company values.
What will I be doing?
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
- To have a full working knowledge of the reward programme and its benefits – taking every opportunity to enrol new members
- Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner
- To be fully conversant and able to operate the hotels front office systems
- Ensure that all charges are correctly posted to the guests bills following the standard procedures
- Be aware of the hotel availability and that every opportunity to maximise room sales is taken
- Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately
- Ensure the float handed over is checked and correct
- Ensure all messages received for guests are passed on accurately and as quickly as possible
- Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure
- To display and fulfil positive service style.
What do you need to bring?
- Right to work in the UK
- Numeracy and literacy skills
- Customer service and cash handling experience
- Previous experience within a similar role within a hotel environment
- Ability to work as part of a team
- Strong communication skills
- Assist others within and outside of immediate department
- Self-motivated
What do we offer in return?
A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
A workplace with over 220.000 colleagues worldwide!
A family of associates with a work hard, play hard mentality.
The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.
Feed your wanderlust with discounts in over 7000 hotels!
Cycas Hospitality is a gift for any hospitality professional. Over the past 13 years we have created an innovative hotel management company.
Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period.
We are waiting to hear from you.
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***
