Front Office Associate Swindon, Wiltshire, South West England, England
Job description
Job Category Rooms & Guest Services Operations
Location Delta Hotels Swindon, Pipers Way, Swindon, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
The Delta Hotels by Marriott Swindon has an exciting opportunity for a Front Office Associate to join our Front Office Department!
Swindon Marriott has recently gone through an exciting period of change in October 2022, to become part of the upscale full-service premium Delta Hotels by Marriott Brand. Delta Hotels is one of the fastest growing brands in the Marriott International portfolio and is now the UK’s largest brand. Come and join us to be part of our team! Our mission: Simple Made Perfect.
Main Duties:
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Benefits include:
- Discounted stays at Marriott hotels worldwide
- Free use of Leisure Club facilities
- Employee Assistance Programme
- 20 Holiday days, increasing with length of service
- BenefitHub - a dedicated benefits website with access to discounts, rewards and perks to top brands
- Free meal on shift and car parking
- Cycle to work scheme
- Service awards and recognition gifts
- World class training and development with unlimited career opportunities (internationally and locally) and access to Marriott’s award winning in house development programs which recognizes, nurtures and promotes talent.
Salary: £10.82 an hour.
With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World ™ at Delta Hotels.
With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World ™ at Delta Hotels.
