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The London Heathrow Marriott Hotel is currently recruiting for a full-time Front Office Associate to start as soon as possible.

Welcome to our family

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

Perks you deserve

We’ll support you in and out of the workplace by offering:

• Upsell Commission
• Discounts on hotel rooms, gift shop items, food and beverage in over 9,000 properties worldwide
• Meals on duty
• Complimentary Gym and Swimming pool access
• Complimentary Parking
• Uniform
• Dry Cleaning
• Company Pension Scheme
• Company Sick Pay
• Recognition programs
• Team-spirited co-workers
• Encouraging leadership

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What you’ll do

• Greet all guests with a warm welcome;
• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests;
• Ensure rates match market codes;
• Clear departures in Opera PMS;
• Operate telephone switchboard station;
• Run and check daily reports;
• Respond to guest requests for special arrangements or services (transportation, reservations, etc.);
• Provide local area knowledge;
• Coordinate with other departments as necessary to resolve guest requests or problems;
• Report all accidents, incidents and emergencies that occur on the site.

What we’re looking for

• Previous experience working with Opera PMS
• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details

Shift Patterns

Associates rotate between two different shift patterns, Mon-Sun

6:45am to 3:15pm

2:45pm to 11:15pm

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

London Heathrow Marriott Hotel is an exceptional hotel near Heathrow Airport. It has an exciting blend of comfort, convenience and high class service, which makes it an ideal location for business and pleasure. With easy access to London, smartly designed and comfortable guest rooms the amenities make any stay a brilliant and memorable experience. Guests can satisfy their cravings at Carluccio's, our hotel's on-site Italian restaurant, break a sweat at our well-equipped fitness centre or enjoy a rejuvenating swim in our heated indoor pool. With almost 10,000 square feet of sophisticated award winning venue space and expert planning and catering teams, our hotel is an outstanding destination for a business meeting, wedding or social occasion.

What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.