Front office assistant London, England
Job description
The Cavendish London is a 230 bedroom 4-star deluxe hotel, perfectly located in the heart of central London's Piccadilly, equidistant from Green Park and Piccadilly Circus stations.
We are a contemporary hotel, with great facilities, including 5 well equipped & stylish Meeting/Conference Rooms, along with the Mayfair Lounge & Grill, providing a fine dining experience.
We are seeking a highly personable, opportunistic and professional candidate to work as a Front Office Assistant (Receptionist) with a passion for customer service excellence to join the hotel.
On any given shift, as a Front Office Assistant (Receptionist) you will be required to:
- Give our guests a highly courteous and personable welcome and departure according to the required standards and above
- Provide exceptional service to our guests by demonstrating full knowledge of our products, services and facilities
- Ensure that the daily task list is completed in an efficient and effective manner
- Work closely with other team members, supervisors and Concierge particularly in high volume periods whilst providing the highest service standard possible
- Take initiative in accommodating our customers’ needs in a resourceful manner (external and internal clients)
For our successful Front Office Assistant (Receptionist), ideally you must have:
- Excellent customer service skills
- Ability to learn and work with systems quickly (Experience with RMS is desirable)
- Excellent communication and organizational skills
- A good command of English is essential, a second language would be advantageous
In return, we will provide you with:
Genuine career opportunities within our business- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
- A PERKBOX subscription with benefits, discounts and savings available from your first day
- A travel allowance to contribute to your commuting cost
- Once you pass your probation, a special staff rate when staying in our European properties!
About us
The Cavendish London is managed by The Ascott Limited, the world’s largest Serviced Residence owner-operator.
The Cavendish London is accredited with a number of accolades, including being recognized as one of the top 100 Best Small Companies to work for (2010 - 2014) and one of the Top 50 Best Hospitality Employers in 2013 and 2014.
This is your opportunity to join our award winning hotel & team as a Front Office Assistant (Receptionist).
