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Job description

JOB TITLE REPORTS TO FOCUS OF ROLE

Front of House Coordinator HR Manager (WITH EXPERIENCE IN LUXURY)

Delivering a high-quality front of house service to both clients and staff, whilst ensuring the smooth running of the office and facilities in a professional and approachable manner

DAY TO DAY RESPONSIBILITIES FRONT OF HOUSE

• Answer, screen, and forward incoming calls
• Meet and greet clients and visitors
• Maintain the studio telephone list
• Manage the studio wide diary
• Issue a daily update of meetings, out of office, absence etc.
• Monitor daily attendance and whilst applicable, ensure studio COVID procedures are adhered to
• Distribute post and deliveries
• Ensure the studio is tidy and presentable
• Ensure that the meeting areas are prepared both before and after all meetings, liaising with cleaningcompany on areas that require special attention
• Ensure that all refreshments are prepared and delivered to meetings in a manner that meets ourexpected level of client service
• Liaise with couriers for parcels in and out of office
• Ensure that additional cover is in place during busier times and absencesOFFICE AND FACILITIES
• Responsible for ordering of stationery and maintaining sufficient stock of regularly required items
• Responsible for ensuring that kitchen supplies / refreshments are stocked sufficiently
• Responsible for logging office equipment and where appropriate the relevant loan procedures forexample mobile phones, iPads and cameras etc.
• Coordinate storage facilities, arranging collection and delivery of goods as required
• Coordinate and maintain the archiving system
• Assist the HR Manager with any facilities management issues
• Daily point of contact for facilities contracts with: Aspect, Hammer & Halo,Bayleaf Cleaning, and ADTAlarms
• In liaison with the above providers and HR Manager, ensure that all issues are logged correctly andresolved swiftly and satisfactorily
• Oversee studio cleaning and that FOH standards are maintained
• Assist with managing seating arrangements, hot desking and office moves as required
• Maintain studio equipment schedules, including the IT equipment inventory
• Manage and maintain the studio contacts database
• Maintain the studio expiries and renewals schedule
• Maintain the office manual and Disaster Recovery Procedures in liaison with the HR Manager
• Ad hoc duties as required

Job Type: Full-time

Salary: £28,000.00-£32,000.00 per year

Ability to commute/relocate:

• West London: reliably commute or plan to relocate before starting work (required)

Work Location: In person