Front Office Agent / Receptionist London, England
Job description
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? ??
About the role, what will I be doing?
To ensure that all guests are welcomed and checked-in into the hotel in a warm, genuine & professional manner & that where known, the guest is addressed by name. to be fully conversant with check-out procedures in an informative & helpful manner.- To Project a helpful, enthusiastic attitude to offer choices anticipating & identifying guest expectations, in order to ensure that their needs are met & where possible to exceed demand.
- To beware of the current day’s availability and to propose up-sell and cross-sell whenever it is possible to maximize room occupancy and hotel revenue.
- To present all accounts to company and agency bills with acceptable back-up. To provide to our guests with the corresponding invoice related to the payment taken.
- To observe all security, health and safety regulations. To be fully conversant and capable of acting in an appropriate manner during emergency situations in accordance with the hotel emergency procedures.
- To carry out all duties with due regard for the specifications of relevant & related legislation. To undertake any other reasonable duties as directed by senior reception staff or management.
- To file all new arrivals registration cards after they have been completed by the guest with their personal details, making sure we always have a contact detail.
Because belonging to the great Meliá family is being VIP
You will enjoy My MeliáRewards which is the exclusive loyalty program for our employees with exclusive benefits and advantages.
In addition, enjoy the My MeliáBenefits program: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you ?
Our Benefits Package Includes:
- Competitive salary (discussed at the interview)
- Contributory pension scheme
- Holidays: 28 days’ holiday including 8 public holidays
- Medical health plan with HSF
- Employee discounts: excellent employee special rates in Meliá Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
- Complimentary meals on duty: hot meals, salad bar and hot and cold beverages provided while on duty.
- Personal Development: programmes designed to support your career right from the start, with unlimited access to online learning platform
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High Street Discounts: with Perks at Work
At Meliá we are all VIP ?
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
If you want to be “Very Inspiring People“, follow us on:
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