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Vacancy ID: 14305

We are currently recruiting for a temporary Front of House/Visitor Experience and Retail Assistant for a centrally based Oxford University Department, starting asap on a part-time/ variable hours . Weekend work is mandatory.

Duties:

• Deliver a world class experience for visitors and excellent customer service by acting as the institution’s ambassador, remaining friendly, approachable and welcoming at all times. To help you achieve this, you will receive comprehensive and structured training, alongside regular reviews and one-to-one meetings with your manager.

• Keep areas clean and tidy to keep the institution looking at its best as well as to enhance H&S by preventing any slip or trip hazards. This will be a part of your working routine, and you may receive additional instructions regarding specific areas by a manager.

• Actively encourage visitor feedback using the various channels at each site ensuring that any feedback is recorded and reported to a manager, where appropriate, to ensure that our visitors feel supported and valued.

• Respond to visitors’ questions and issues in a diplomatic and informed way while ensuring that they receive an exceptional level of customer service. Where appropriate, follow the escalation process and ensure a manager is contacted for support.

Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.

The Temporary Staffing Service supports University of Oxford departments and affiliated colleges with the recruitment of temporary admin and clerical staff. Personal information provided to the University of Oxford is held in accordance with the provisions of the GDPR and related UK data protection legislation.