Front of House Staff Leicester, England
Job description
Who Are We?
U Fit Studio is highly valued by its many Leicester members, delivering personalised fitness solutions and a customer experience that always aims to wow. The studio is a place where members can feel welcomed, at ease, and always supported to the best of our ability.
With a spotlight on excellence and enjoyment we want U Fit to be not only the place our members transform their health and life, but also a haven from the many challenges life and work bring, with a unique and special family feel.
At U Fit we embrace a realistic approach to fitness and health through functional exercise, healthy nutrition, quality rest and balancing the many stresses life brings, and we are looking for people with a similar outlook, or who feel they could embrace this too.
Who Are You?
You’ll be a genuine and hard-working individual who loves to give your customers a five-star experience they value and remember. You’ll have an attention for detail and some technical skills like accurate typing and confident computer use, yet just as importantly you’ll also be a people person, full of energy and enthusiasm.
Experience working front of house or in a reception, hotel, or salon style experience would be a benefit. However, we also believe if you bring the right attitude, qualities and energy, the rest we can help you with.
The finer details
The position we have available is for 40 hours a week (unfortunately we can’t consider part time at the moment) and will require some flexibility including regular Saturdays.
We believe strongly that dedicated performance is well rewarded and so we offer opportunities to move up through our incentivised salary progression scheme.
Working for U Fit is challenging yet exciting, and our small, dedicated and hard-working team are looking forward to finding out what you have to bring to the table.
The Front Of House Role
- Deliver the highest level of client experience to everyone, as their first point of contact whether face to face, messaging or over the phone
- Assist clients in the booking-in process, following all system and studio requirements
- Answer and direct incoming calls, showing excellent phone manners
- Provide clients with guidance, information and other items as required
- Maintain clear and accurate records of client bookings and messaging
- Assist with maintaining the quality of the facilities to ensure standards are always met
- Making and serving juices to clients using the in-house juice bar facility
The position is fitting you if:
- You are passionate, motivated, and able to work in a busy environment
- Have an excellent command of the English language
- Experience working front of house or a reception role would be a bonus.
- You are very focused on customer service and have a friendly personality
- Sales skills, ability to upsell, confident in communication
- You are able to work a flexible schedule as part of a tight-knit team
- Experience with booking systems is a plus
- Being able to commit to up to 5 scheduled shifts per week: Full Time / Part time will be considered: Able to work on shifts (earliest shift starts at 06:00 AM and latest shift closes at 9:00PM) Weekend 6:30 AM – 2:00 PM
Benefits:
So, if you are interested in a role that will allow you to:
- Learn first-hand the principles upon which we have built our reputation
- Receive ongoing training and education from one of U Fit’s senior front of house
- Work to a clear progression path, increasing earnings in line with performance and loyalty
- Be pushed to never accept anything less than your very best
- Work in the most prestigious new gym that Leicester has seen
- Receive holiday pay and pension scheme
By completing your application, your data will be stored by U Fit Group and will be used by our HR and recruitment teams for the purpose of managing your application.
Job Types: Full-time, Permanent
Salary: £22,000.00 per year
Benefits:
- Company events
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Leicester: reliably commute or plan to relocate before starting work (required)
Work Location: In person
