Front of House Staff Dartmouth, England
Job description
*FREE FERRY PASS FOR TRAVEL FROM TORBAY*
Description
The Royal Castle occupies a landmark location in the heart of Dartmouth. Our award-winning 17th-century hotel enjoys enviable views over the River Dart and offers the perfect place for enjoying a drink and a bite to eat.
You’ll be working in a picturesque corner of South Devon adorned with serene outdoor spaces that will take your breath away. While the waterside offers a restful escape, the town itself buzzes with life, striking a perfect balance that provides something for everyone.
We’re looking for an enthusiastic Team Member to help us deliver experiences that delight. You’ll work with passionate people, provide a warm welcome to our guests, and ensure a consistently high level of service.
About you:
- Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
- Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
- You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
- Keeping a watchful eye over customer feedback means you are always adapting to maintain high standards and improve where necessary.
- You are an approachable first point of contact for guests seeking assistance and a friendly face.
- You fit straight into a fast-paced, close-knit team.
- Forging a strong relationship with Team Leaders and the Management Team, you take pride in carrying out your work and setting a glowing example to others.
- Peak season can get pretty busy, but you’ll thrive when working under pressure. You are an excellent communicator.
- You ensure everywhere is looking spick and span, and know health and safety regulations like the back of your hand.
What we will offer you in return:
- 30% off food and drink in our pubs.
- 50% off overnight stays in our pubs.
- A free two-night stay in our pubs every year.
- Westfield Rewards, including discounts and rewards from hundreds of leading retailers, restaurants, and destinations.
- Cycle to work scheme on select roles.
- Learning and development opportunities.
- Career progression.
- Free food on shift.
- Family-friendly policies.
- Flexible working.
- Paid time off to volunteer for charity.
Additional info:
St Austell Family Group is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.
Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.
Salary£9.50 - £10 / Hour
Plus TipsScheduleFull TimeLocation11 The Quay, Dartmouth TQ6 9PS, UKExpiry dateWed, 19 Apr 2023Details
Skills
Fast-Paced Experience
By applying you confirm you have these skills.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 16-40 per week
Salary: £8.27-£11.75 per hour
Benefits:
- Company pension
- Employee discount
- Flexitime
- Gym membership
- Referral programme
- Store discount
Day range:
- Monday to Friday
- Weekend availability
Flexible Language Requirement:
- English not required
Physical setting:
- Bar
- Café
- Hotel
- Pub
- Restaurant
Shift:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Dartmouth: reliably commute or plan to relocate before starting work (required)
Experience:
- Catering (preferred)
- Customer service (preferred)
- Hospitality (preferred)
- Bartending (preferred)
Work Location: In person
