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Job description

St Georges University Hospitals NHS foundation Trust operate two main reception desks that meet and greet visitors and staff to site as well as handle calls from persons with enquiries.

The front of house reception team hours of operation are 08.00-19.00hrs Monday-Friday and 08.00-16.00 on weekends (Please note that we only have one reception desk operational on weekends)

• To respond proactively to visitors requests for information in a calm and helpful manner
• To use the iClip patient information system to give pertinent information to visitors to reception, including directing patients to appointments and departments and visitors to wards and departments, only when accurate information is provided.
• To direct visitors, contractors and packages to the relevant departments.
• To provide polite, engaging and effective communication with all enquiries at reception.
• To provide administrative support as and when required to ensure an efficient service is provided by the Facilities & Site Services Directorate.
• On a daily basis, to physically ensure that no unauthorised posters are displayed in the reception areas of the Hospital.
• To ensure reception areas are well maintained. Thus providing a clean, tidy and safe environment at all times and to publicise and encourage staff participation to the Trust’s Environmental Policy.

**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**

Trust Vision & Values:
The post holder is expected to have a clear understanding of how this post contributes to the achievement of the trust vision of:

A thriving Foundation Trust at the heart of an integrated healthcare system. One that delivers improved patient care at a community, Hospital and specialist setting, supported by a unique and nationally recognised programme of research, education and employee engagement.

We expect all our staff to share the values that are important to the Trust, being Excellent, Kind, Responsible & Respectful, and behave in a way that reflect these.

St George’s University Hospitals NHS Foundation Trust is committed to safeguarding children and vulnerable adults and expects that all staff will share in this commitment. The Trust is clear that all staff have a responsibility to be aware of children and adult safeguarding policies and procedures and that each member of staff, clinical and non-clinical, will attend child or adult safeguarding training that is provided at an appropriate level to suit their role. The Trust has the additional expectation that all staff will be able to identify concerns and know what action to take.

**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**