Front Of House Receptionist London, England
Job description
Are you kind, welcoming and professional? Have you worked in an environment providing high standards of customer care, ideally in a healthcare setting? Then we want to hear from you.
We are one of the largest NHS trusts in the country and manage five hospitals based in North West London – St Mary’s, Charing Cross, Hammersmith, Queen Charlotte’s & Chelsea and the Western Eye.
We are looking for a front of house receptionist, who reports to the front of house team leader. The role is responsible for greeting and assisting patients, visitors, staff and external organisations, providing extra help and support where needed. You will have a warm and helpful manner and be kind, friendly and approachable.
The candidate we are looking for will take pride in looking after the public areas in and around the reception and will support the health and safety of all staff and patients by ensuring hygiene requirements such as face masks and hand sanitiser are being used.
You will have experience in customer care and will be confident to challenge negative behaviour, with the support of our security staff. You will be comfortable working with colleagues from a wide range of backgrounds and different levels of seniority, and patients and visitors from across the community.
You will be able to provide advice and guidance to patients and visitors or wherever possible, try to find the answer to their questions.
The post-holder will provide a full receptionist service, be first point of contact for patients and visitors attending the hospital in accordance with the best principles of customer care, and support the Security, Health and safety functions. As part of our front of house team they will also be responsible for guardianship of public areas and support Trust projects and initiatives.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.
As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
