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Job description

Dream Luxury Serviced Apartments are recruiting for a receptionist to join their team in Belfast! As a front of house receptionist, you will contribute to the first impression, greeting our guests and ensuring all their needs are met. You must perform the following tasks to the highest standards:

• Responsible for daily running busy reception ensuring smooth arrival and departure service.
• Daily banking and reconciliation duties
• Commercially aware sending corporate leads to sales teams
• Sales orientated, upselling additional products and services to improve the guest experience
• Excellent phone manner, dealing high volume calls throughout shift
• Complaints handling
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Assist guests, as necessary
• Demonstrate a high level of customer service at all times
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Attend appropriate training courses, when required, and assist with the reception team training and development efforts
• Demonstrate current knowledge of products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with Health and Safety checks
• Maintain a good status awareness of all aparthotel areas
• Liaise with housekeeping on a daily basis, ensuring all quest requests are met
• Meeting targets on a weekly and monthly basis
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT Proficiency
• Previous experience in Reception role

Job Type: Zero hours contract

Salary: £10.42 per hour

Schedule:

• 8 hour shift
• Overtime
• Weekend availability

Work Location: In person